Device sporadically appearing as 0x000000 in VirtualHere USB server

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aak
Device sporadically appearing as 0x000000 in VirtualHere USB server

Hello,

We are running VirtualHere USB server with a few devices connected - Sometimes, one of the devices disappears and comes up again on the list as "0x000000"

Here are the last entries in the log. Any idea?

Thank you!

2/12/18 10:26:49 LOG_INFO Found Full speed device [0529:0001] "SafeNet Inc., Sentinel HL" at address 4

02/12/18 10:26:49 LOG_INFO Found Full speed device [04b9:0300] "SafeNet Inc., Sentinel HL" at address 5

02/12/18 10:26:49 LOG_INFO Found Full speed device [0529:0620] "SafeNet, Token JC" at address 6

02/12/18 10:26:49 LOG_INFO Device 3 [0529:0001] BOUND to connection 85

02/12/18 11:03:15 LOG_INFO Device 3 [0529:0001] UNBOUND from connection 85

02/12/18 11:03:16 LOG_INFO Device 3 [0529:0001] SURPRISE UNBOUND from connection 85

02/12/18 11:03:16 LOG_INFO Unmanaging device 3 [0529:0001]

02/12/18 11:03:16 LOG_INFO Found Full speed device [0529:0001] "SafeNet Inc., Sentinel HL" at address 3

02/12/18 14:12:04 LOG_INFO 10.239.28.128 connected as connection 87

02/12/18 14:12:56 LOG_INFO Device 3 [0529:0001] BOUND to connection 87

02/12/18 15:36:39 LOG_INFO Connection 47 receiving msg size didnt complete due to error 10054,

02/12/18 15:36:48 LOG_INFO Connection 47 successfully removed (reason:timeout)

02/12/18 15:37:26 LOG_INFO Device 3 [0529:0001] UNBOUND from connection 87

02/12/18 15:37:50 LOG_INFO Connection 87 successfully removed (reason:timeout)

02/12/18 16:09:56 LOG_INFO Connection 85 receiving msg size didnt complete due to error 10054,

02/12/18 16:10:05 LOG_INFO Connection 85 successfully removed (reason:timeout)

02/12/18 23:18:36 LOG_INFO 10.239.28.128 connected as connection 89

02/13/18 08:02:46 LOG_INFO Device 3 [0529:0001] BOUND to connection 89

02/13/18 11:31:12 LOG_INFO 192.168.149.100 connected as connection 91

02/13/18 11:31:25 LOG_INFO Device 3 [0529:0001] UNBOUND from connection 89

02/13/18 11:31:29 LOG_INFO Unmanaging device 3 [0529:0001]

02/13/18 11:31:30 LOG_ERR Cannot complete the capture of device at address 0, perhaps it has disappeared?

02/13/18 11:31:30 LOG_ERR Error binding device 3 [0529:0001] to connection 91, BIND_ERROR

02/13/18 11:31:32 LOG_INFO Tickled device USB\VID_0529&PID_0001\6&226A5B31&2&1 when getting prod/vend strings

02/13/18 11:31:32 LOG_WARNING Loading string descriptor for device on port 1 failed, A device attached to the system is not functioning. (0x0000001f)

02/13/18 11:31:32 LOG_INFO Found Low speed device [0000:0000] "0x0000, 0x0000" at address 3

02/13/18 11:31:32 LOG_ERR Empty descriptor for device at address 3!

02/13/18 11:32:18 LOG_INFO 10.239.18.20 connected as connection 92

02/13/18 11:32:18 LOG_ERR Empty descriptor for device at address 3!

02/13/18 12:06:28 LOG_INFO Device 3 [0000:0000] BOUND to connection 89

02/13/18 12:06:28 LOG_ERR Empty descriptor for device at address 3!

02/13/18 12:06:53 LOG_INFO Device 3 [0000:0000] UNBOUND from connection 89

02/13/18 12:06:53 LOG_ERR Empty descriptor for device at address 3!

Michael
.

OK that dongle is not responding as a standard usb device. You will have to use a virtualhere linux server instead of windows, because that has better control over the USB device enumeration than the windows version of the virtualhere server.

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