Status of iLok support on Sierra?

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cjonesnyc
Status of iLok support on Sierra?

I'm currently using:
OSX: 10.12.2
VH Client: 3.8.9
VH Server 3.1.9 using Synology

Using Virtual Here and an iLok worked for me the first time I set it up but after that, any program that needs to check the iLok freezes up. Disconnecting and reconnecting the iLok works inconsistently and isn't really an option for me anyway. I saw this was happening for other people about a year ago but it doesn't look like there's an actual fix for this yet. Is iLok still supported or expected to work with VirtualHere at some point?

Michael
It should work ok with sierra

It should work ok with sierra now? Im surprised about this. Are you talking about which software? ProTools?

Does it even freeze even when using the ilok license manager?

Your network is stable? I.e LAN or is it a WAN?

cjonesnyc
LAN,

LAN,
It's been freezing for me with the iLok License Manager, Audio Ease Altiverb plugin and. Synchro Arts' Revoice Pro. With Revoice I can usually just disconnect and reconnect with the client and get it to start but that doesn't work for the license manager and rarely works with Altiverb, plus it seems to check the license periodically.

I was also able to get it to work temporarily by turning the Synology unit off and on.

Michael
.

I connected my iLok to my synology ds213j running the lastest "DSM-6.0.2-8451 Update 4" and used it via virtualhere running in OSX 10.12.3 beta (16D17A).

I tried pressing the "synchronize" item on the iLok License Manager to make the iLok busy for a while and i did not see any issues. The synology and virtualhere client machine are connected over a ethernet cable. I left the ilok license manager running for 2hrs and every 10mins or so i would press the synchronize ilok button. I also renamed the ilok a few times via the license manager to generate some more traffic.

So my best guess for you issue is as follows:

1. It might be some fix apple made in 10.12.3 (but i doubt it)
2. The network connection is dropping and reconnecting but packets are lost
3. There is a bug in the synology kernel on your particular synology
4. There is a bug in the virtualhere osx driver

Im not sure which of these is your issue but the end result is that i cannot change the osx driver in virtualhere because apple has temporarily removed support but side loaded support back into 10.12.2 for virtualhere (due to so many manufacturer complains i think) Once apple officially supports software like virtualhere there might be more scope to debug and create a fix for your situation.

Alternative you could try getting the latest osx beta if you are a apple developer or make sure you have the latest synology dsm updates.

cjonesnyc
.

looks like my plugins are working with 10.12.3. ilok license manager still hangs though.

Michael
.

Can you update to virtualhere server 3.2.2 and see if that fixes the ilok manager hang...

cjonesnyc
.

Still hangs with 3.2.2 .

Fredb
not working with server 3.4.2 and sierra 10.12.6

not working with server 3.4.2 and sierra 10.12.6

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