Canon DR-F120 Scanner

Hello,

I want to use a Canon DR-F120 scanner connected to my Synology NAS.

My problem is that the VirtualHere client recognises the scanner (I can see it in the list under USB Hubs / Synology Hub), but I'm unable to use the scanner from any program. For instance if I go into Adobe Acrobat and select the Cannon scanner I get a message that says "Can't locate device; check cable and power.(-4536)" and then another that says "Acrobat could not communicate to this device."

I get a similar message if I go into the Cannon scanning application. There it says "Cannot find scanner. Check the power and the cables." (which are fine)

Here is the configuration.

Server :
Synology DS112+
OS : DSM 5.0-4528 Update 2
VirtualHere Version 2.8.3
Scanner Canon DR-F120 plugged directly into the NAS.

Client:
Sony SVS1513C5E
OS : Windows 8.1 Pro
Client VirtualHere - Version 3.5.7

Please could you point me to any information on how to resolve this.

Many thanks

Adrian

#2

Still fiddling trying to get my setup to work and still struggling... I think I may have solved the previous problem in that I think I may not have selected Use on the client. I've now done that but now I get a different error "The device could not be locked. Check that another application isn't using the device.(-4630)"

I've also confirmed that if I plug the scanner directly into the computer, everything works fine.

#3

Yes you definitely have to select "Use" in the client for the device to appear connected to your client as by default it wont auto-connect to any devices. Regarding that -4630 error, are you running the very latest drivers for 8.1? e.g

https://www.usa.canon.com/internet/portal/us/home/support/details/scann…

Otherwise if it still fails you may have to try windows 10 (virtualhere uses a new driver for win10+ which is more compatible) or it maybe some interference with the scanning system built-into the synology, if you have the scanner setup inside the synology for network scanning e.g

https://www.synology.com/en-global/knowledgebase/DSM/tutorial/Printer/H…

remove the device from there so it doenst interfere with virtualhere taking control of the scanner.