Failed to connect in Mac OS m1 Big Sur.

Submitted by sjun3 on #1

Hi
I failed to connect to my usb even after installing your Mac OS support client.
It said "The VirtualHere Client drivers could not be loaded.

Try rebooting your machine and running VirtualHere Client again." (still ongoing problem after the reboot.)

this is the log following the message.

2021-11-04 03:30:29 INFO :VirtualHere Client 5.2.4 starting (Compiled: Nov 3 2021 13:06:45)
2021-11-04 03:30:29 INFO :Client OS is macOS Big Sur Version 11.6.1 (Build 20G224)
2021-11-04 03:30:29 INFO :Using config at /Users/mac/Library/Preferences/vhui Preferences
2021-11-04 03:30:29 INFO :IPC available at /tmp/vhclient
2021-11-04 03:30:29 INFO :Auto-find using Bonjour - on
2021-11-04 03:30:29 INFO :Auto-find using Bonjour SSL - on
2021-11-04 03:30:35 ERROR :Error -536870195 creating Host Controller, Failed to create IOUSBHostControllerInterface. (Unable to connect to the kernel.)
2021-11-04 03:41:39 ERROR :Error -536870195 creating Host Controller, Failed to create IOUSBHostControllerInterface. (Unable to connect to the kernel.)

Could you check it?

Submitted by Michael on Thu, 2021/11/04 - 05:56

#2

OK i see the problem, Apple has changed permissions on 11.6, you need to use Monterrey 12 for the time being as that has the correct permissions. I'll email Apple to fix this

Submitted by sjun3 on Thu, 2021/11/04 - 16:56

#3

It worked after the update you mentioned.

Submitted by Michael on Tue, 2021/11/16 - 06:07

#5

You need to use Monterey