Hyper X Cloud Headset - Invalid configuration descriptor

I have the VirtualHere server installed to the Nvidia Shield Pro (via the Play Store) and the Licensed client on my windows 10 PC. When I try and connect to the headset from PC a windows error pops up saying unrecognized USB device. When I look at it in device manager it shows under the Universal Serial Bus controllers as a Unknown USD Device (Invalid Configuration Descriptor).

What can I do to fix this?

#2

Could you plug the headset into the shield and start the VirtualHere app then in the menu at the top right of the android app and you click that and select System Messages and can you copy those and paste into this forum.