There was an Error Using this Device

Hi There

our company is very pleased to find your product, if it works as described, we will require many licences

I have paid for a full licence

I have downloaded and installed

VIRTUALHERE SERER and installed on a Windows 10 Desktop
VIRTUALHERE Client on a MS Surface Pro 3

The USB device we wish to use with your software is recognized by server and appearsto connect with no errors ( Log)

On the client machine USB HUB is visible , as is the USB Device

PROBLEM

As soon as I click on " USE THIS DEVICE" I receive an error " There was an error using this device"

If I view server and client logs , you can see the errors, the obviously they mean nothing to me , so we I require your help

I have uploaded logs to One Drive

Here are links

Server Log https://1drv.ms/f/s!AkOw8B60zdNqhG8EGyQiYA3fgfl3
Client Log https://1drv.ms/f/s!AkOw8B60zdNqhG8EGyQiYA3fgfl3

I am also providing a link to the windows 10 Device driver for the USB Device https://1drv.ms/u/s!AkOw8B60zdNqhSlzeNr1Xds07bUd

Looking forward to your response , and hopefully a swift fix, so we can move on through the evalaution

Tony Raftis