Client 5.1.2 cannot run as a Windows service

Submitted by MarkoD on #1

Hi, I've been using version 5.1.1 running as a Windows serivce sucessfully. I've updated the binary to 5.1.2 and now the service cannot start. I've restarted Windows, uninstalled and reinstalled the client as a service, however the problem persists. When I try to start the service manually, I get this error message:

"The VirtualHere Client USB Sharing service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other service or programs."

When I uninstall and reinstall the service, VirtualHere shows me these two messages when it tries to restart in service mode:

(Application title: Vhui64-512)
"80703,79687,0"
"Timeout waiting the VirtualHere Client USB Sharing service to start"

Windows Event Viewer shows no logs from the VirtualHere client. When I replace the .exe with version 5.1.1, the service starts okay without any problems.

PS: When I start 5.1.2 as a stand-alone under my (admin) user account, it runs okay. I'm using the same configuration .ini file for both stand-alone and service.

Submitted by Michael on Wed, 2020/11/18 - 09:55

#2

What version of windows are you using?

Submitted by MarkoD on Wed, 2020/11/18 - 10:05

#3

Windows 10 Pro and Windows 7 Pro. I know 7 is not supported, but it happens on 10 also.

Submitted by Michael on Wed, 2020/11/18 - 10:32

#4

Thanks, i found the bug , it was to do with the internationalization fix i did yesterday for chinese characters.

I will fix this today and roll out a new 5.1.3 version this evening. (I have rolled back to 5.1.1 temporarily on my website)

Submitted by Michael on Wed, 2020/11/18 - 21:07

#6

OK should be fixed now in 5.1.3 of the client

Submitted by MarkoD on Thu, 2020/11/19 - 12:21

#7

I've tried 5.1.3, unfortunately now the service just takes too long to start and gives the following error after a timeout:

"Error 1053: The service did not respond to the start or control request in a timely fashion"

Submitted by Michael on Thu, 2020/11/19 - 12:52

#8

You must uninstall 5.1.2 server first, dont just stop it

vhui64.exe -u

then reboot then run vhui64.exe -i

Submitted by MarkoD on Mon, 2020/11/23 - 02:02

#9

Thanks, that did the trick, now the service is working okay. I notice that the service startup parameter has changed from "-s" to "-n", I guess that's why I needed to reinstall the service?

Submitted by Michael on Mon, 2020/11/23 - 06:22

#10

Yes, i had to remove the -s argument for technical reasons.Thats why you needed to uninstall the old then install the new service, i just assumed you were already doing that when you upgrade as the service exe is locked normally by the service manager.

Submitted by pragosadti on Thu, 2020/12/03 - 02:17

#11

Hello, I'm having this issue in Windows Server 2019 and also Windows Server 2008 R2. I can't seem to start the service, when I install the client as a service it gives me a couple messages and won't start.

"325531,324515,0
Timeout waiting the VirtualHere Client USB Sharing service to start"

Submitted by Michael on Thu, 2020/12/03 - 07:36

#12

You cannot just copy over the new exe because the arguments have changed.

You must do as mentioned in the previous post

Uninstall the 5.1.2 service first

vhui64.exe -u

then reboot then run vhui64.exe -i

Submitted by pragosadti on Mon, 2020/12/07 - 23:38

#13

Seems like the day I tried to fix this I was still downloading version 5.1.2. It was now updated and the service starts fine.

Thanks