QNAP USB Hubs system message "Could not connect to 192.168.xx.xx:7575"

Submitted by ilNebbioso on #1

Hello!
This is to ask support with VirtualHere on a new QNAP Nas (full updated) where we installed VirtualHere.

It seems like randomly VirtualHere server stops working: on client we find a system message "Could not connect to 192.168.xx.xx:7575".

The only thing we do is to restart the NAS and then it correctly finds the Hub; no action is done in the meanwhile on client.

Is there a log on the QNAP Nas? What's going on? We already installed lasted VH version.

Thank you for your help and support!

Submitted by Michael on Thu, 2020/11/19 - 09:03

#2

Could you email me the /var/log/vhusbd.txt file from the qnap mail [at] virtualhere.com (mail[at]virtualhere[dot]com) . You will probably need to use winscp to scp the file from your actual qnap rather than the disk share of the qnap (which doesnt show the firmware directories)

Submitted by ilNebbioso on Sat, 2020/12/05 - 23:51

#3

Michael,
with some late I'm sending you the file requested. Unfortunally it covers just last three days. But, I hope you'll find something intersting.

Submitted by ilNebbioso on Sun, 2020/12/06 - 20:53

#4

Just a note: I'm using a QNAP TS-231P3 with firmware 4.5.1.1480. Right now I'm installing version firmware 4.5.1.1495, who just appeared to me.