iLok Sharing Error (QNAP Host)

Submitted by danielboist on #1

Hi there!

I have VH-Server installed on a QNAP-NAS (QTS 5.x) and want to share an iLok between my
Workstation (MacPro, OS 12.2.1) and my MacBook (OS 12.2.1).
When i disconnect the iLok on my MacPro ("Stop using this device") and connect it afterwards
on my MacBook i´ll get the Message "iLok Sharing Error...".

I need to physically unplug the iLok to get it to work again.

I´m using an AMAZON Basics ‎HUC9002V1ESL which is, according to the uhubctl-list "compatible"....

Any ideas how to get the iLok-Switching to work?

Thanks in advance,

Daniel

Submitted by Michael on Thu, 2022/02/17 - 05:38

#2

Hmm ok that should work, can you confirm you are using the latest version of virtualhere server on your qnap? Available from here

Submitted by danielboist on Thu, 2022/02/17 - 17:20

#3

Hi ! Thanks for your help...

i´ve updated to the latest version on the QNAP (4.3.6) - but that does not help... still getting the iLok Sharing-Error.
I also downloaded the latest clients and tried that without success.
Changed the Ports on the USB-Hub also...no difference and also had the iLok plugged directly to the QNAPs USB-Port.
Don´t know what to do else...

But at least i can narrow it a bit down:
the error only occurs when the ilok is connected to the Mac Pro (Intel) and then gets connected to the MacBookPro (M1/ARM).
Vice versa it switches without problems...maybe the Intel-Mac is not correctly "releasing" the iLok?

Submitted by Michael on Thu, 2022/02/17 - 18:50

#4

Ok actually this afternoon i think i found the bug. It requires a change in the server and a new QNAP package. I'll post here when the new package is ready

Submitted by danielboist on Sun, 2022/02/20 - 03:42

#5

Hi Michael,

great to hear and thanks for caring!!
Any Idea (rough estimation) when you are ready with the fix?
THANKS a lot,

Daniel

Submitted by Michael on Mon, 2022/02/21 - 17:55

#6

Ive got a few things to do but in 1-3 weeks maybe

Submitted by danielboist on Fri, 2022/03/11 - 17:14

#7

Hi Michael,

just wanted to ask if there are any updates on this...
Did you fix the issue?
Thanks in advance, Daniel

Submitted by Michael on Fri, 2022/03/11 - 17:57

#8

Actually sorry yes i forgot to update this thread. See this thread instead https://www.virtualhere.com/content/trying-add-startup-parameter-client…

There really are no reliable usb hubs to do per port power switching. I bought three different ones, and the only one i could reliably say supports PPPS (only on port 1 however) is the cypress CY4608 HX2VL development kit

Submitted by danielboist on Fri, 2022/03/11 - 18:39

#9

so that basically means my configuration will not work and i need to get this Cypress-Hub, right?
As this then will be the third hub i bought for this purpose i need to be sure that it will work when i get this cypress hub.... btw. do you have a source where to get
the hub? thanks!