Gaming Yoke not working on Apple Silicon, works fine on Raspberry Pi

Submitted by ElDirk on #1

Dear support-team,

I have a Turtle Beach Yoke connected to a licensed Raspberry Pi VIRTUALHERE server and it's working  on a Windows 11 client.

Now I want to use the same Yoke with my Silicon MacBook Pro as the server to the same Windows 11 client.

I can see the Yoke flashing as it is reconnected every other second. Here is what the VIRTUALHERE log says on the MacBook Pro:

 

Mon Sep 11 11:19:38 2023 LOG_INFO    Found Full speed device [10f5:7001] 'Turtle Beach, VelocityOne Flight' at address 34603008
Mon Sep 11 11:19:39 2023 LOG_INFO    Unmanaging device 34603008 [10f5:7001]
Mon Sep 11 11:19:39 2023 LOG_INFO    Found Full speed device [10f5:7001] 'Turtle Beach, VelocityOne Flight' at address 34603008
Mon Sep 11 11:19:39 2023 LOG_INFO    Unmanaging device 34603008 [10f5:7001]
Mon Sep 11 11:19:39 2023 LOG_INFO    Found Full speed device [10f5:7001] 'Turtle Beach, VelocityOne Flight' at address 34603008
Mon Sep 11 11:19:40 2023 LOG_INFO    Unmanaging device 34603008 [10f5:7001]
Mon Sep 11 11:19:40 2023 LOG_INFO    Found Full speed device [10f5:7001] 'Turtle Beach, VelocityOne Flight' at address 34603008

The same result comes when I connect the Yoke to other USB port or use a powered USB hub.

The flashing starts right at the moment when I mount the device on the Windows 11 client.

Any idea that might be the problem on the MacBook Pro?

Thanks for your help

 

 

Submitted by Michael on Mon, 2023/09/11 - 20:13

#2

It might not be compatible. In the virtualhere client can you right click on the yoke and select "Custom Event Handler..." then paste in exactly this line

onReset.$VENDOR_ID$.$PRODUCT_ID$=

Then press ok and try to use it again via virtualhere. If that still fails, then it wont be compatible with MacOS as the server for some unknown reason.