OSX Client driver installation failed - no function

Submitted by SaschaH on #1

After installation driver upgrade fails with info "...driver could not be loaded. Please reboot..."

Log shows the following:

01:04:54 INFO :Log Started
01:04:54 INFO :VirtualHere Client 2.7.5 starting (Compiled: Mar 14 2015 07:28:36)
01:04:54 INFO :Using config at /Users/saschahalm/Library/Preferences/vhui Preferences
01:04:54 INFO :IPC available at /tmp/vhclient
01:04:54 INFO :Auto-find using Bonjour - on
01:04:54 INFO :Installed drivers version 1.0.71 will be upgraded to version 1.0.73
01:05:23 INFO :Installed driver is now version 1.0.71
01:05:30 INFO :Installed drivers version 1.0.71 will be upgraded to version 1.0.73
01:06:01 INFO :Installed driver is now version 1.0.71

It seems to be a problem with driver versioning.

Reboot doesn't change a thing. Client isn't useable so far despite unlimited license.

Help will be appreciated. Thanks!

Regards
Sascha

Submitted by Michael on Sat, 2015/03/14 - 14:55

#2

Hi Sascha, could you download 2.7.7 from http://www.virtualhere.com/usb_client_software and give that a try, if it fails, take a look in Finder -> Utilities ->Console and see if there are any messages related to "com.virtualhere" and that should show the reason what its failing and either post here or send to mail [at] virtualhere.com (mail[at]virtualhere[dot]com)

Submitted by SaschaH on Sat, 2015/03/14 - 16:50

#3

Problem is solved with Version 2.7.7.
Thanks Michael!

Submitted by iliya on Tue, 2015/04/21 - 07:25

#4

i have a some problem with 2.8.8 version, OSX 10.10.3
00:20:29 INFO :No drivers installed, I am installing new ones...
00:21:42 INFO :Installed driver is now version
00:21:42 ERROR :IOIteratorNext = 0. com_virtualhere_vhhcd is not correctly registered in the kernel, you may need to reboot
logs from console:
20.04.15 23:43:08,000 kernel[0]: Kext com.virtualhere.vhhcd not found for unload request.
20.04.15 23:51:47,016 com.apple.xpc.launchd[1]: (com.virtualhere.vhclient[1177]) Service exited due to signal: Abort trap: 6
20.04.15 23:53:57,000 kernel[0]: Kext com.virtualhere.vhhcd not found for unload request.
20.04.15 23:57:26,000 kernel[0]: considerRebuildOfPrelinkedKernel com.virtualhere.vhhcd triggered rebuild
21.04.15 0:06:48,000 kernel[0]: Kext com.virtualhere.vhhcd not found for unload request.
21.04.15 0:06:49,132 com.apple.kextd[48]: Error: Kext com.virtualhere.vhhcd - not found/unable to create.
21.04.15 0:19:53,000 kernel[0]: Kext com.virtualhere.vhhcd not found for unload request.
21.04.15 0:20:38,000 kernel[0]: Kext com.virtualhere.vhhcd not found for unload request.
21.04.15 0:20:39,360 com.apple.kextd[48]: Error: Kext com.virtualhere.vhhcd - not found/unable to create.

Submitted by Michael on Tue, 2015/04/21 - 14:41

#5

I tested on my osx 10.10.3 and it works fine.

Is your virtualhere osx client running as a service? It seems like its running as a service since there is an error from launchd.

If its running as a service could you uninstall the service first by running the client VirtualHere with the -u argument
e.g

sudo /Volumes/VirtualHere/VirtualHere.app/Contents/MacOS/VirtualHere -u

Then reboot your machine, then run the client again and it will install the drivers. Then you can install it as a service again with

sudo /Volumes/VirtualHere/VirtualHere.app/Contents/MacOS/VirtualHere -i