3D Space Mouse rebooting when trying to select device to use

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neodd70
3D Space Mouse rebooting when trying to select device to use

I have my connection setup and I can see all my USB devices but when I selected my 3DConnexion 3D mouse as the device I want to use, my 3D mouse will reboot and then I get an error on the client side "There was an error using this device". Is there a fix for this. I have already downloaded and installed the latest drivers for the 3D mouse. Both the client and server are on Windows 10 x64 computers and I'm using Remote Desktop to connect to my work computer. I am also using LogMeIn Hamachi on both computers for the VirtualHere connection as I am unable to unblock port 7575. Any help would be greatly appreciated.

Michael
.

Exit the virtualhere server, then try this version of the server

https://www.virtualhere.com/sites/default/files/usbserver/vhusbdwindk64.exe

neodd70
That worked.....thank you.

That worked.....thank you.

neodd70
.

This version of the server works for allowing the 3D mouse to work however after about 8 hours even while still using the mouse the client will disconnect the 3D mouse and I can not reconnect it until I reboot both computers and then reestablish the connection.

Michael
.

Did the client PC freeze after the mouse stopped working?

Im trying to determine if its a client or server or network issue.

If it happens again:

Could you use your normal mouse connected to your pc and then in the virtualhere client right click USB Hubs->System Messages->Copy to clipboard and paste in the messages here.

Also on the server could you try to paste in the server log here. In the server click Settings->View Server Log->Copy to clipboard and paste in the messages here

neodd70
.

No the client PC didn't freeze. I was able to continue working only without the 3D mouse. It's done it to me each day since I got it working so I'm sure it'll do it again tomorrow., so I'll post the Logs when it happens.

neodd70
.

Here is the log from the client side
2020-03-19 10:53:49 INFO :VirtualHere Client 4.9.9 starting (Compiled: Mar 15 2020 19:23:30)
2020-03-19 10:53:49 INFO :Client OS is Windows 10 (build 17763), 64-bit edition
2020-03-19 10:53:49 INFO :Using config at C:\Users\mrsmith\AppData\Roaming\vhui.ini
2020-03-19 10:53:49 INFO :IPC available at \\.\pipe\vhclient
2020-03-19 10:53:49 INFO :Auto-find (Bonjour) on
2020-03-19 10:53:49 INFO :Auto-find (Bonjour SSL) on
2020-03-19 10:53:51 INFO :Drivers are up-to-date
2020-03-19 10:53:51 INFO :Connected to the VirtualHere Client Driver (Version 2)
2020-03-19 12:30:50 INFO :Server ping timeout, shutting down connection 1...
2020-03-19 12:30:50 INFO :Connection 1 socket closed (rx)
2020-03-19 12:31:03 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:31:33 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:32:03 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:32:34 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:33:04 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:33:34 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:34:04 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:34:34 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:35:04 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:35:34 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:36:04 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:36:34 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:37:04 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:37:34 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:38:04 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:38:34 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:39:04 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:39:34 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:40:04 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 12:40:30 INFO :In file ../src/msw/window.cpp at line 594: 'SetFocus' failed with error 0x00000057 (The parameter is incorrect.).
2020-03-19 16:07:42 INFO :Connection 22 remotely disconnected gracefully (rx)
2020-03-19 16:07:42 INFO :Server ping timeout, shutting down connection 21...
2020-03-19 16:07:42 INFO :Connection 21 socket closed (rx)
2020-03-19 16:07:43 INFO :In file ../src/msw/window.cpp at line 594: 'SetFocus' failed with error 0x00000057 (The parameter is incorrect.).
2020-03-19 16:07:55 INFO :Server ping timeout, shutting down connection 22...
2020-03-19 16:14:39 INFO :Connection 23 remotely disconnected gracefully (rx)
2020-03-19 16:14:49 INFO :Server ping timeout, shutting down connection 23...
2020-03-19 16:15:23 INFO :In file ../src/msw/window.cpp at line 594: 'SetFocus' failed with error 0x00000057 (The parameter is incorrect.).
2020-03-19 16:15:30 INFO :In file ../src/msw/window.cpp at line 594: 'SetFocus' failed with error 0x00000057 (The parameter is incorrect.).
2020-03-19 16:15:39 INFO :In file ../src/msw/window.cpp at line 594: 'SetFocus' failed with error 0x00000057 (The parameter is incorrect.).
2020-03-19 16:29:53 INFO :Server ping timeout, shutting down connection 25...
2020-03-19 16:29:53 INFO :Connection 25 socket closed (rx)
2020-03-19 17:52:07 INFO :Server ping timeout, shutting down connection 24...
2020-03-19 17:52:07 INFO :Connection 24 socket closed (rx)
2020-03-19 17:52:28 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:52:58 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:53:28 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:53:58 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:54:28 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:54:58 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:55:28 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:55:58 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:56:28 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:56:58 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:57:28 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:57:58 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 17:58:07 INFO :Could not connect to VIVE-PC.local.:7575
2020-03-19 17:58:21 INFO :In file ../src/msw/window.cpp at line 594: 'SetFocus' failed with error 0x00000057 (The parameter is incorrect.).
2020-03-19 18:27:36 INFO :Server ping timeout, shutting down connection 40...
2020-03-19 18:27:36 INFO :Connection 40 socket closed (rx)
2020-03-19 18:27:37 INFO :Server ping timeout, shutting down connection 39...
2020-03-19 18:27:37 INFO :Connection 39 socket closed (rx)
2020-03-19 18:28:00 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 18:28:30 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 18:29:01 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 18:29:31 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 18:30:01 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 18:30:31 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 18:31:01 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 18:31:31 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 18:32:01 INFO :Could not connect to 25.72.37.180:7575
2020-03-19 18:32:31 INFO :Could not connect to 25.72.37.180:7575

neodd70
.

And here is the log from the server side
2020-03-17 16:49:15 INFO :>>> Starting VirtualHere USB Server v4.1.0 (Built: Feb 24 2020, 17:24:04)<<<
2020-03-17 16:49:15 INFO :Using configuration C:\Users\neodd\Desktop\config.ini
2020-03-17 16:49:15 INFO :Server licensed to=unlicensed max_devices=1
2020-03-17 16:49:15 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)
2020-03-17 16:49:15 INFO :Tickled device USB\VID_0BB4&PID_0306\807ABF497CCA when getting prod/vend strings
2020-03-17 16:49:24 INFO :Tickled device USB\VID_0B05&PID_1825\5&C1BD4D0&0&7 when getting prod/vend strings
2020-03-17 16:49:24 WARNING :Loading string descriptor for device on port 7 failed, A device attached to the system is not functioning. (0x0000001f)
2020-03-17 16:49:24 INFO :Found Full speed device [0bb4:0306] "Broadcom Corp, BCM920703 Bluetooth 4.1" at address 1
2020-03-17 16:49:24 INFO :Found High speed device [0424:274d] "HTC, Hub Controller" at address 2
2020-03-17 16:49:24 INFO :Found Full speed device [28de:2000] "Valve Software, Lighthouse FPGA RX" at address 3
2020-03-17 16:49:24 INFO :Found High speed device [0bb4:2c87] "Alpha Imaging Tech, HTC Vive" at address 4
2020-03-17 16:49:24 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 5
2020-03-17 16:49:24 INFO :Found Full speed device [0bb4:2c87] "HTC, HTC Vive" at address 6
2020-03-17 16:49:24 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 7
2020-03-17 16:49:24 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 8
2020-03-17 16:49:24 INFO :Found Low speed device [17ef:608d] "PixArt, Lenovo USB Optical Mouse" at address 9
2020-03-17 16:49:24 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-17 16:49:24 INFO :Found Low speed device [046d:c31c] "Logitech, USB Keyboard" at address 11
2020-03-17 16:49:24 INFO :Found Full speed device [0b05:1825] "0x0b05, 0x1825" at address 12
2020-03-17 16:49:24 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 13
2020-03-17 16:49:54 INFO :25.72.16.13 connected as connection 1
2020-03-17 16:49:59 INFO :Unmanaging device 10 [256f:c633]
2020-03-17 16:50:00 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-17 16:50:00 INFO :Device 10 [256f:c633] BOUND to connection 1
2020-03-17 22:21:26 INFO :Device 10 [256f:c633] UNBOUND from connection 1
2020-03-17 22:21:27 INFO :Connection 1 successfully removed (reason:timeout)
2020-03-17 22:21:54 INFO :25.72.16.13 connected as connection 3
2020-03-17 22:21:56 INFO :2620:9b::1948:100d connected as connection 4
2020-03-17 22:22:28 INFO :Unmanaging device 10 [256f:c633]
2020-03-17 22:22:28 WARNING :Warning, unbinding device at USB\ROOT_HUB30\4&1DC5B97&0&0,USB\VID_256F&PID_C633\5&C1BD4D0&0&5,5 with 2 outstanding in-flight URBs
2020-03-17 22:22:29 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-17 22:22:29 INFO :Device 10 [256f:c633] BOUND to connection 4
2020-03-17 22:53:46 INFO :Connection 3 successfully removed (reason:timeout)
2020-03-18 01:33:33 INFO :Device 10 [256f:c633] UNBOUND from connection 4
2020-03-18 01:33:33 INFO :Connection 4 successfully removed (reason:timeout)
2020-03-18 04:42:53 INFO :25.72.16.13 connected as connection 6
2020-03-18 04:42:53 INFO :Unmanaging device 10 [256f:c633]
2020-03-18 04:42:53 WARNING :Warning, unbinding device at USB\ROOT_HUB30\4&1DC5B97&0&0,USB\VID_256F&PID_C633\5&C1BD4D0&0&5,5 with 2 outstanding in-flight URBs
2020-03-18 04:42:54 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-18 04:42:54 INFO :Device 10 [256f:c633] BOUND to connection 6
2020-03-18 04:50:23 INFO :Device 10 [256f:c633] UNBOUND from connection 6
2020-03-18 04:50:24 INFO :Unmanaging device 10 [256f:c633]
2020-03-18 04:50:24 WARNING :Warning, unbinding device at USB\ROOT_HUB30\4&1DC5B97&0&0,USB\VID_256F&PID_C633\5&C1BD4D0&0&5,5 with 2 outstanding in-flight URBs
2020-03-18 04:50:24 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-18 04:50:24 INFO :Connection 6 successfully removed (reason:timeout)
2020-03-18 07:01:05 INFO :25.72.16.13 connected as connection 8
2020-03-18 07:01:05 INFO :Unmanaging device 10 [256f:c633]
2020-03-18 07:01:06 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-18 07:01:06 INFO :Device 10 [256f:c633] BOUND to connection 8
2020-03-18 07:01:07 INFO :2620:9b::1948:100d connected as connection 10
2020-03-18 08:03:33 INFO :Connection 10 remotely disconnected gracefully (rx msg size)
2020-03-18 08:03:37 INFO :Connection 10 successfully removed (reason:timeout)
2020-03-18 12:36:10 INFO :Device 10 [256f:c633] UNBOUND from connection 8
2020-03-18 12:36:11 INFO :Connection 8 successfully removed (reason:timeout)
2020-03-18 12:36:30 INFO :25.72.16.13 connected as connection 11
2020-03-18 12:36:30 INFO :Unmanaging device 10 [256f:c633]
2020-03-18 12:36:30 WARNING :Warning, unbinding device at USB\ROOT_HUB30\4&1DC5B97&0&0,USB\VID_256F&PID_C633\5&C1BD4D0&0&5,5 with 2 outstanding in-flight URBs
2020-03-18 12:36:32 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-18 12:36:32 INFO :Device 10 [256f:c633] BOUND to connection 11
2020-03-18 12:36:32 INFO :2620:9b::1948:100d connected as connection 13
2020-03-18 13:28:02 INFO :Device 10 [256f:c633] UNBOUND from connection 11
2020-03-18 13:28:02 INFO :Unmanaging device 10 [256f:c633]
2020-03-18 13:28:02 WARNING :Warning, unbinding device at USB\ROOT_HUB30\4&1DC5B97&0&0,USB\VID_256F&PID_C633\5&C1BD4D0&0&5,5 with 2 outstanding in-flight URBs
2020-03-18 13:28:02 ERROR :Device redirection failed for /
2020-03-18 13:28:02 ERROR :Error binding device 10 [0000:0000] to connection 13, BIND_ERROR
2020-03-18 13:28:03 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-18 13:28:03 INFO :Connection 11 successfully removed (reason:timeout)
2020-03-18 13:28:34 INFO :25.72.16.13 connected as connection 14
2020-03-18 13:34:15 INFO :Connection 14 remotely disconnected gracefully (rx msg size)
2020-03-18 13:34:15 INFO :Connection 13 remotely disconnected gracefully (rx msg size)
2020-03-18 13:34:22 INFO :Connection 13 successfully removed (reason:timeout)
2020-03-18 13:34:25 INFO :Connection 14 successfully removed (reason:timeout)
2020-03-18 13:34:58 INFO :25.72.16.13 connected as connection 15
2020-03-18 13:35:18 INFO :Connection 15 successfully removed (reason:server shutdown)
2020-03-18 13:35:20 WARNING :There were 1 pending captures when device manager stopped
2020-03-18 13:35:20 INFO :Unmanaging device 1 [0bb4:0306]
2020-03-18 13:35:20 INFO :Unmanaging device 2 [0424:274d]
2020-03-18 13:35:20 INFO :Unmanaging device 3 [28de:2000]
2020-03-18 13:35:20 INFO :Unmanaging device 4 [0bb4:2c87]
2020-03-18 13:35:20 INFO :Unmanaging device 5 [0d8c:0012]
2020-03-18 13:35:20 INFO :Unmanaging device 6 [0bb4:2c87]
2020-03-18 13:35:20 INFO :Unmanaging device 7 [28de:2101]
2020-03-18 13:35:20 INFO :Unmanaging device 8 [28de:2101]
2020-03-18 13:35:20 INFO :Unmanaging device 9 [17ef:608d]
2020-03-18 13:35:20 INFO :Unmanaging device 11 [046d:c31c]
2020-03-18 13:35:20 INFO :Unmanaging device 12 [0b05:1825]
2020-03-18 13:35:20 INFO :Unmanaging device 13 [0d8c:0012]
2020-03-18 13:35:20 INFO :Unmanaging device 10 [256f:c633]
2020-03-18 13:35:22 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)
2020-03-18 13:35:22 INFO :Tickled device USB\VID_0BB4&PID_2C87\7&D8ED06B&0&2 when getting prod/vend strings
2020-03-18 13:35:31 INFO :Tickled device USB\VID_0B05&PID_1825\5&C1BD4D0&0&7 when getting prod/vend strings
2020-03-18 13:35:31 WARNING :Loading string descriptor for device on port 7 failed, A device attached to the system is not functioning. (0x0000001f)
2020-03-18 13:35:31 INFO :Found Full speed device [0bb4:0306] "Broadcom Corp, BCM920703 Bluetooth 4.1" at address 1
2020-03-18 13:35:31 INFO :Found High speed device [0424:274d] "HTC, Hub Controller" at address 2
2020-03-18 13:35:31 INFO :Found Full speed device [28de:2000] "Valve Software, Lighthouse FPGA RX" at address 3
2020-03-18 13:35:31 INFO :Found High speed device [0bb4:2c87] "Alpha Imaging Tech, HTC Vive" at address 4
2020-03-18 13:35:31 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 5
2020-03-18 13:35:31 INFO :Found Full speed device [0bb4:2c87] "HTC, HTC Vive" at address 6
2020-03-18 13:35:31 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 7
2020-03-18 13:35:31 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 8
2020-03-18 13:35:31 INFO :Found Low speed device [17ef:608d] "PixArt, Lenovo USB Optical Mouse" at address 9
2020-03-18 13:35:31 INFO :Found Low speed device [046d:c31c] "Logitech, USB Keyboard" at address 11
2020-03-18 13:35:31 INFO :Found Full speed device [0b05:1825] "0x0b05, 0x1825" at address 12
2020-03-18 13:35:31 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 14
2020-03-18 13:35:31 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 13
2020-03-18 13:35:59 INFO :2620:9b::1948:100d connected as connection 16
2020-03-18 13:36:12 INFO :25.72.16.13 connected as connection 17
2020-03-18 18:59:20 INFO :Connection 17 successfully removed (reason:timeout)
2020-03-18 18:59:23 INFO :Connection 16 remotely disconnected gracefully (rx msg size)
2020-03-18 18:59:27 INFO :Connection 16 successfully removed (reason:timeout)
2020-03-18 18:59:51 INFO :25.72.16.13 connected as connection 18
2020-03-19 07:02:19 INFO :>>> Starting VirtualHere USB Server v4.1.0 (Built: Feb 24 2020, 17:24:04)<<<
2020-03-19 07:02:19 INFO :Using configuration C:\Users\neodd\Dropbox\Teak Isle\config.ini
2020-03-19 07:02:19 INFO :Server licensed to=unlicensed max_devices=1
2020-03-19 07:02:19 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)
2020-03-19 07:02:19 INFO :Tickled device USB\VID_0BB4&PID_0306\807ABF497CCA when getting prod/vend strings
2020-03-19 07:02:28 INFO :Tickled device USB\VID_0B05&PID_1825\5&C1BD4D0&0&7 when getting prod/vend strings
2020-03-19 07:02:28 WARNING :Loading string descriptor for device on port 7 failed, A device attached to the system is not functioning. (0x0000001f)
2020-03-19 07:02:28 INFO :Found Full speed device [0bb4:0306] "Broadcom Corp, BCM920703 Bluetooth 4.1" at address 1
2020-03-19 07:02:28 INFO :Found High speed device [0424:274d] "HTC, Hub Controller" at address 2
2020-03-19 07:02:28 INFO :Found Full speed device [28de:2000] "Valve Software, Lighthouse FPGA RX" at address 3
2020-03-19 07:02:28 INFO :Found High speed device [0bb4:2c87] "Alpha Imaging Tech, HTC Vive" at address 4
2020-03-19 07:02:28 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 5
2020-03-19 07:02:28 INFO :Found Full speed device [0bb4:2c87] "HTC, HTC Vive" at address 6
2020-03-19 07:02:28 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 7
2020-03-19 07:02:28 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 8
2020-03-19 07:02:28 INFO :Found Low speed device [17ef:608d] "PixArt, Lenovo USB Optical Mouse" at address 9
2020-03-19 07:02:28 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 12
2020-03-19 07:02:28 INFO :Found Low speed device [046d:c31c] "Logitech, USB Keyboard" at address 10
2020-03-19 07:02:28 INFO :Found Full speed device [0b05:1825] "0x0b05, 0x1825" at address 11
2020-03-19 07:02:28 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 13
2020-03-19 07:02:46 INFO :2620:9b::1948:100d connected as connection 1
2020-03-19 07:03:00 INFO :25.72.16.13 connected as connection 2
2020-03-19 07:03:07 INFO :Installing driver for class USB {36FC9E60-C465-11CF-8056-444553540000}
2020-03-19 07:03:08 INFO :OK driver installed try again...
2020-03-19 07:03:13 ERROR :Cannot capture device because it is currently in use at the server. Please exit the program that is using the device, then try again. (USB\VID_256F&PID_C633\5&C1BD4D0&0&5)
2020-03-19 07:03:18 ERROR :Cannot capture device because it is currently in use at the server. Please exit the program that is using the device, then try again. (USB\VID_256F&PID_C633\5&C1BD4D0&0&5)
2020-03-19 07:03:18 ERROR :Error binding device 12 [256f:c633] to connection 1, BIND_ERROR
2020-03-19 07:03:24 ERROR :Cannot capture device because it is currently in use at the server. Please exit the program that is using the device, then try again. (USB\VID_256F&PID_C633\5&C1BD4D0&0&5)
2020-03-19 07:03:29 ERROR :Cannot capture device because it is currently in use at the server. Please exit the program that is using the device, then try again. (USB\VID_256F&PID_C633\5&C1BD4D0&0&5)
2020-03-19 07:03:29 ERROR :Error binding device 12 [256f:c633] to connection 2, BIND_ERROR
2020-03-19 07:03:46 ERROR :Cannot capture device because it is currently in use at the server. Please exit the program that is using the device, then try again. (USB\VID_256F&PID_C633\5&C1BD4D0&0&5)
2020-03-19 07:03:52 ERROR :Cannot capture device because it is currently in use at the server. Please exit the program that is using the device, then try again. (USB\VID_256F&PID_C633\5&C1BD4D0&0&5)
2020-03-19 07:03:52 ERROR :Error binding device 12 [256f:c633] to connection 2, BIND_ERROR
2020-03-19 07:03:59 ERROR :Cannot capture device because it is currently in use at the server. Please exit the program that is using the device, then try again. (USB\VID_256F&PID_C633\5&C1BD4D0&0&5)
2020-03-19 07:04:01 INFO :Connection 1 successfully removed (reason:server shutdown)
2020-03-19 07:04:02 INFO :Connection 2 successfully removed (reason:server shutdown)
2020-03-19 07:04:03 INFO :Unmanaging device 1 [0bb4:0306]
2020-03-19 07:04:03 INFO :Unmanaging device 2 [0424:274d]
2020-03-19 07:04:03 INFO :Unmanaging device 3 [28de:2000]
2020-03-19 07:04:03 INFO :Unmanaging device 4 [0bb4:2c87]
2020-03-19 07:04:03 INFO :Unmanaging device 5 [0d8c:0012]
2020-03-19 07:04:03 INFO :Unmanaging device 6 [0bb4:2c87]
2020-03-19 07:04:03 INFO :Unmanaging device 7 [28de:2101]
2020-03-19 07:04:03 INFO :Unmanaging device 8 [28de:2101]
2020-03-19 07:04:03 INFO :Unmanaging device 9 [17ef:608d]
2020-03-19 07:04:03 INFO :Unmanaging device 12 [256f:c633]
2020-03-19 07:04:03 INFO :Unmanaging device 10 [046d:c31c]
2020-03-19 07:04:03 INFO :Unmanaging device 11 [0b05:1825]
2020-03-19 07:04:03 INFO :Unmanaging device 13 [0d8c:0012]
2020-03-19 07:04:05 ERROR :Cannot capture device because it is currently in use at the server. Please exit the program that is using the device, then try again. (USB\VID_256F&PID_C633\5&C1BD4D0&0&5)
2020-03-19 07:04:05 ERROR :Error binding device 12 [256f:c633] to connection 2, BIND_ERROR
2020-03-19 07:04:17 INFO :>>> Shutdown <<<
2020-03-19 07:05:19 INFO :>>> Starting VirtualHere USB Server v4.1.0 (Built: Feb 24 2020, 17:24:04)<<<
2020-03-19 07:05:19 INFO :Using configuration C:\Users\neodd\Desktop\config.ini
2020-03-19 07:05:19 INFO :Server licensed to=unlicensed max_devices=1
2020-03-19 07:05:19 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)
2020-03-19 07:05:20 INFO :Tickled device USB\VID_0BB4&PID_0306\807ABF497CCA when getting prod/vend strings
2020-03-19 07:05:28 INFO :Tickled device USB\VID_0B05&PID_1825\5&C1BD4D0&0&7 when getting prod/vend strings
2020-03-19 07:05:28 WARNING :Loading string descriptor for device on port 7 failed, A device attached to the system is not functioning. (0x0000001f)
2020-03-19 07:05:28 INFO :Found Full speed device [0bb4:0306] "Broadcom Corp, BCM920703 Bluetooth 4.1" at address 1
2020-03-19 07:05:28 INFO :Found High speed device [0424:274d] "HTC, Hub Controller" at address 2
2020-03-19 07:05:28 INFO :Found Full speed device [28de:2000] "Valve Software, Lighthouse FPGA RX" at address 3
2020-03-19 07:05:28 INFO :Found High speed device [0bb4:2c87] "Alpha Imaging Tech, HTC Vive" at address 4
2020-03-19 07:05:28 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 5
2020-03-19 07:05:28 INFO :Found Full speed device [0bb4:2c87] "HTC, HTC Vive" at address 6
2020-03-19 07:05:28 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 7
2020-03-19 07:05:28 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 8
2020-03-19 07:05:28 INFO :Found Low speed device [17ef:608d] "PixArt, Lenovo USB Optical Mouse" at address 9
2020-03-19 07:05:28 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-19 07:05:28 INFO :Found Low speed device [046d:c31c] "Logitech, USB Keyboard" at address 11
2020-03-19 07:05:28 INFO :Found Full speed device [0b05:1825] "0x0b05, 0x1825" at address 12
2020-03-19 07:05:28 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 13
2020-03-19 07:05:44 INFO :25.72.16.13 connected as connection 1
2020-03-19 07:05:44 INFO :Unmanaging device 10 [256f:c633]
2020-03-19 07:05:45 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-19 07:05:45 INFO :Device 10 [256f:c633] BOUND to connection 1
2020-03-19 07:05:52 INFO :25.72.16.13 connected as connection 3
2020-03-19 09:09:51 INFO :Connection 3 successfully removed (reason:timeout)
2020-03-19 10:40:13 INFO :Device 10 [256f:c633] UNBOUND from connection 1
2020-03-19 10:40:13 INFO :Connection 1 successfully removed (reason:timeout)
2020-03-19 10:41:03 INFO :25.72.16.13 connected as connection 4
2020-03-19 10:41:03 INFO :Unmanaging device 10 [256f:c633]
2020-03-19 10:41:03 WARNING :Warning, unbinding device at USB\ROOT_HUB30\4&1DC5B97&0&0,USB\VID_256F&PID_C633\5&C1BD4D0&0&5,5 with 2 outstanding in-flight URBs
2020-03-19 10:41:04 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-19 10:41:04 INFO :Device 10 [256f:c633] BOUND to connection 4
2020-03-19 10:45:38 INFO :Device 10 [256f:c633] UNBOUND from connection 4
2020-03-19 10:45:38 INFO :Unmanaging device 10 [256f:c633]
2020-03-19 10:45:38 WARNING :Warning, unbinding device at USB\ROOT_HUB30\4&1DC5B97&0&0,USB\VID_256F&PID_C633\5&C1BD4D0&0&5,5 with 2 outstanding in-flight URBs
2020-03-19 10:45:38 INFO :Connection 4 successfully removed (reason:timeout)
2020-03-19 10:45:38 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-19 10:46:02 INFO :Unmanaging device 1 [0bb4:0306]
2020-03-19 10:46:02 INFO :Unmanaging device 2 [0424:274d]
2020-03-19 10:46:02 INFO :Unmanaging device 3 [28de:2000]
2020-03-19 10:46:02 INFO :Unmanaging device 4 [0bb4:2c87]
2020-03-19 10:46:02 INFO :Unmanaging device 5 [0d8c:0012]
2020-03-19 10:46:02 INFO :Unmanaging device 6 [0bb4:2c87]
2020-03-19 10:46:02 INFO :Unmanaging device 7 [28de:2101]
2020-03-19 10:46:02 INFO :Unmanaging device 8 [28de:2101]
2020-03-19 10:46:02 INFO :Unmanaging device 9 [17ef:608d]
2020-03-19 10:46:02 INFO :Unmanaging device 11 [046d:c31c]
2020-03-19 10:46:02 INFO :Unmanaging device 12 [0b05:1825]
2020-03-19 10:46:02 INFO :Unmanaging device 13 [0d8c:0012]
2020-03-19 10:46:02 INFO :Unmanaging device 10 [256f:c633]
2020-03-19 10:46:02 INFO :>>> Shutdown <<<
2020-03-19 10:49:31 INFO :>>> Starting VirtualHere USB Server v4.1.0 (Built: Feb 24 2020, 17:24:04)<<<
2020-03-19 10:49:31 INFO :Using configuration C:\Users\neodd\Desktop\config.ini
2020-03-19 10:49:31 INFO :Server licensed to=unlicensed max_devices=1
2020-03-19 10:49:31 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)
2020-03-19 10:49:31 INFO :Tickled device USB\VID_0BB4&PID_0306\807ABF497CCA when getting prod/vend strings
2020-03-19 10:49:40 INFO :Tickled device USB\VID_0B05&PID_1825\5&C1BD4D0&0&7 when getting prod/vend strings
2020-03-19 10:49:40 WARNING :Loading string descriptor for device on port 7 failed, A device attached to the system is not functioning. (0x0000001f)
2020-03-19 10:49:40 INFO :Found Full speed device [0bb4:0306] "Broadcom Corp, BCM920703 Bluetooth 4.1" at address 1
2020-03-19 10:49:40 INFO :Found High speed device [0424:274d] "HTC, Hub Controller" at address 2
2020-03-19 10:49:40 INFO :Found Full speed device [28de:2000] "Valve Software, Lighthouse FPGA RX" at address 3
2020-03-19 10:49:40 INFO :Found High speed device [0bb4:2c87] "Alpha Imaging Tech, HTC Vive" at address 4
2020-03-19 10:49:40 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 5
2020-03-19 10:49:40 INFO :Found Full speed device [0bb4:2c87] "HTC, HTC Vive" at address 6
2020-03-19 10:49:40 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 7
2020-03-19 10:49:40 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 8
2020-03-19 10:49:40 INFO :Found Low speed device [17ef:608d] "PixArt, Lenovo USB Optical Mouse" at address 9
2020-03-19 10:49:40 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-19 10:49:40 INFO :Found Low speed device [046d:c31c] "Logitech, USB Keyboard" at address 11
2020-03-19 10:49:40 INFO :Found Full speed device [0b05:1825] "0x0b05, 0x1825" at address 12
2020-03-19 10:49:40 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 13
2020-03-19 10:53:55 INFO :25.72.16.13 connected as connection 1
2020-03-19 10:53:55 INFO :Unmanaging device 10 [256f:c633]
2020-03-19 10:53:56 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-19 10:53:56 INFO :Device 10 [256f:c633] BOUND to connection 1
2020-03-19 12:39:50 INFO :Device 10 [256f:c633] UNBOUND from connection 1
2020-03-19 12:39:51 INFO :Connection 1 successfully removed (reason:timeout)
2020-03-19 12:40:35 INFO :25.72.16.13 connected as connection 3
2020-03-19 12:40:35 INFO :Unmanaging device 10 [256f:c633]
2020-03-19 12:40:35 WARNING :Warning, unbinding device at USB\ROOT_HUB30\4&1DC5B97&0&0,USB\VID_256F&PID_C633\5&C1BD4D0&0&5,5 with 2 outstanding in-flight URBs
2020-03-19 12:40:36 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-19 12:40:36 INFO :Device 10 [256f:c633] BOUND to connection 3
2020-03-19 12:40:41 INFO :25.72.16.13 connected as connection 5
2020-03-19 16:07:44 INFO :Connection 5 successfully removed (reason:timeout)
2020-03-19 16:07:46 INFO :Device 10 [256f:c633] UNBOUND from connection 3
2020-03-19 16:07:46 INFO :Connection 3 successfully removed (reason:timeout)
2020-03-19 16:07:46 INFO :Unmanaging device 10 [256f:c633]
2020-03-19 16:07:46 WARNING :Warning, unbinding device at USB\ROOT_HUB30\4&1DC5B97&0&0,USB\VID_256F&PID_C633\5&C1BD4D0&0&5,5 with 2 outstanding in-flight URBs
2020-03-19 16:07:47 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-19 16:07:48 INFO :25.72.16.13 connected as connection 6
2020-03-19 16:14:44 INFO :Connection 6 successfully removed (reason:server shutdown)
2020-03-19 16:14:46 WARNING :There were 1 pending captures when device manager stopped
2020-03-19 16:14:46 INFO :Unmanaging device 1 [0bb4:0306]
2020-03-19 16:14:46 INFO :Unmanaging device 2 [0424:274d]
2020-03-19 16:14:46 INFO :Unmanaging device 3 [28de:2000]
2020-03-19 16:14:46 INFO :Unmanaging device 4 [0bb4:2c87]
2020-03-19 16:14:46 INFO :Unmanaging device 5 [0d8c:0012]
2020-03-19 16:14:46 INFO :Unmanaging device 6 [0bb4:2c87]
2020-03-19 16:14:46 INFO :Unmanaging device 7 [28de:2101]
2020-03-19 16:14:46 INFO :Unmanaging device 8 [28de:2101]
2020-03-19 16:14:46 INFO :Unmanaging device 9 [17ef:608d]
2020-03-19 16:14:46 INFO :Unmanaging device 11 [046d:c31c]
2020-03-19 16:14:46 INFO :Unmanaging device 12 [0b05:1825]
2020-03-19 16:14:46 INFO :Unmanaging device 13 [0d8c:0012]
2020-03-19 16:14:46 INFO :Unmanaging device 10 [256f:c633]
2020-03-19 16:14:55 INFO :>>> Starting VirtualHere USB Server v4.1.0 (Built: Feb 24 2020, 17:24:04)<<<
2020-03-19 16:14:55 INFO :Using configuration C:\Users\neodd\Desktop\config.ini
2020-03-19 16:14:55 INFO :Server licensed to=unlicensed max_devices=1
2020-03-19 16:14:56 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)
2020-03-19 16:14:56 INFO :Tickled device USB\VID_0BB4&PID_2C87\7&D8ED06B&0&2 when getting prod/vend strings
2020-03-19 16:15:05 INFO :Tickled device USB\VID_0B05&PID_1825\5&C1BD4D0&0&7 when getting prod/vend strings
2020-03-19 16:15:05 WARNING :Loading string descriptor for device on port 7 failed, A device attached to the system is not functioning. (0x0000001f)
2020-03-19 16:15:05 INFO :Found Full speed device [0bb4:0306] "Broadcom Corp, BCM920703 Bluetooth 4.1" at address 1
2020-03-19 16:15:05 INFO :Found High speed device [0424:274d] "HTC, Hub Controller" at address 2
2020-03-19 16:15:05 INFO :Found Full speed device [28de:2000] "Valve Software, Lighthouse FPGA RX" at address 3
2020-03-19 16:15:05 INFO :Found High speed device [0bb4:2c87] "Alpha Imaging Tech, HTC Vive" at address 4
2020-03-19 16:15:05 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 5
2020-03-19 16:15:05 INFO :Found Full speed device [0bb4:2c87] "HTC, HTC Vive" at address 6
2020-03-19 16:15:05 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 7
2020-03-19 16:15:05 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 8
2020-03-19 16:15:05 INFO :Found Low speed device [17ef:608d] "PixArt, Lenovo USB Optical Mouse" at address 9
2020-03-19 16:15:05 INFO :Found Low speed device [046d:c31c] "Logitech, USB Keyboard" at address 11
2020-03-19 16:15:05 INFO :Found Full speed device [0b05:1825] "0x0b05, 0x1825" at address 12
2020-03-19 16:15:05 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 14
2020-03-19 16:15:05 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 13
2020-03-19 16:15:18 INFO :25.72.16.13 connected as connection 1
2020-03-19 16:15:28 INFO :2620:9b::1948:100d connected as connection 2
2020-03-19 16:15:35 ERROR :Device redirection failed for USB\VID_2B23&PID_CAFE&REV_0001/USBDK0
2020-03-19 16:15:35 ERROR :Error binding device 14 [256f:c633] to connection 2, BIND_ERROR
2020-03-19 16:15:44 ERROR :Device redirection failed for USB\VID_2B23&PID_CAFE&REV_0001/USBDK0
2020-03-19 16:15:44 ERROR :Error binding device 14 [256f:c633] to connection 1, BIND_ERROR
2020-03-19 16:29:46 INFO :Connection 2 successfully removed (reason:timeout)
2020-03-19 17:52:11 INFO :Connection 1 successfully removed (reason:timeout)
2020-03-19 17:58:27 INFO :25.72.16.13 connected as connection 3
2020-03-19 17:58:29 INFO :2620:9b::1948:100d connected as connection 4
2020-03-19 18:27:41 INFO :Connection 4 successfully removed (reason:timeout)
2020-03-19 18:27:42 INFO :Connection 3 successfully removed (reason:timeout)
2020-03-19 20:45:01 INFO :>>> Starting VirtualHere USB Server v4.1.0 (Built: Feb 24 2020, 17:24:04)<<<
2020-03-19 20:45:01 INFO :Using configuration C:\Users\neodd\Desktop\config.ini
2020-03-19 20:45:01 INFO :Server licensed to=unlicensed max_devices=1
2020-03-19 20:45:01 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)
2020-03-19 20:45:01 INFO :Tickled device USB\VID_0BB4&PID_0306\807ABF497CCA when getting prod/vend strings
2020-03-19 20:45:10 INFO :25.72.16.13 connected as connection 1
2020-03-19 20:45:10 INFO :Tickled device USB\VID_0B05&PID_1825\5&C1BD4D0&0&7 when getting prod/vend strings
2020-03-19 20:45:10 WARNING :Loading string descriptor for device on port 7 failed, A device attached to the system is not functioning. (0x0000001f)
2020-03-19 20:45:10 INFO :Found Full speed device [0bb4:0306] "Broadcom Corp, BCM920703 Bluetooth 4.1" at address 1
2020-03-19 20:45:10 INFO :Found High speed device [0424:274d] "HTC, Hub Controller" at address 2
2020-03-19 20:45:10 INFO :Found Full speed device [28de:2000] "Valve Software, Lighthouse FPGA RX" at address 3
2020-03-19 20:45:10 INFO :Found High speed device [0bb4:2c87] "Alpha Imaging Tech, HTC Vive" at address 4
2020-03-19 20:45:10 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 5
2020-03-19 20:45:10 INFO :Found Full speed device [0bb4:2c87] "HTC, HTC Vive" at address 6
2020-03-19 20:45:10 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 7
2020-03-19 20:45:10 INFO :Found Full speed device [28de:2101] "Valve Software, Watchman Dongle" at address 8
2020-03-19 20:45:10 INFO :Found Low speed device [17ef:608d] "PixArt, Lenovo USB Optical Mouse" at address 9
2020-03-19 20:45:10 INFO :Found Full speed device [256f:c633] "3Dconnexion, SpaceMouse Enterprise" at address 10
2020-03-19 20:45:10 INFO :Found Low speed device [046d:c31c] "Logitech, USB Keyboard" at address 11
2020-03-19 20:45:10 INFO :Found Full speed device [0b05:1825] "0x0b05, 0x1825" at address 12
2020-03-19 20:45:10 INFO :Found Full speed device [0d8c:0012] "C-Media Electronics Inc., USB Audio Device" at address 13
2020-03-19 20:45:12 INFO :2620:9b::1948:100d connected as connection 2

Michael
.

Could you:

Stop and exit the virtualhere server

then download and update the server to 4.1.1 from here https://www.virtualhere.com/windows_server_software and see if that resolves the issue

neodd70
.

I get an error trying to run it. It says "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vender." This error happened while trying to update the UsbDk Runtime Libraries. It also keeps looping trying to update the libraries and I can't seem to exit it. I had to shut it down thru Task manager.

Michael
.

Download and run the server again. (Its the same version 4.1.1 but recompiled with some more logging and a fix for the error loop)

If if still fails, can you post the log file from the %TEMP% folder on your PC. It is called MSI?????.LOG where ????? is a random value and the file time is around the same time as you tried to run the server whjen it failed.

neodd70
.

It doesn't fail to load but it did completely freeze my computer to the point that even the ctl+alt+del didn't work and I had to hard reboot. Now the client won't connect. I double checked to make sure it wan't something else by running the old server that worked but stopped sharing the 3D mouse after about 6 hours and it connects just fine but when I go back to the new server you had me download the client just won't connect.

Michael
.

So to clarify - the freeze happens after 6hrs using the new server? Or did it freeze immediately when you tried to use the mouse via the new server.

neodd70
.

The freeze only happened once and it was the first time running the new recompiled server and it was doing it's setup. Sometime during the setup the Windows firewall dialog popped up asking to allow the server access....as soon as I hit allow, that's when the freeze happened. After I rebooted it opened fine but I could never get the client to connect to it, so I checked my connection using the previous server (the one that will disconnect the mouse after 6 hours and not allow reconnection unless you reboot both computers) and it connects fine to the server and allows me to use the mouse.

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