Logitech webcam C925e no mic & audio installed win10

Hi

I use the cloud version on a raspberry Pi3 but also tried is with the server version on a Pi4

I want to redirect a Logitech Webcam C925e over ethernet to a virtual windows 10 machine.
The Virtualhere client recognised the Logitech C925e correct and installed thee drivers. It show up as Logitech Webcam 925e in windows as a camera and as a Synaptic HD audio in the control for sound part. But to us the build in microphone and speakers from the C925e in for example Zoom it need to configure a speaker (Synaptic HD audio) and a microphone (Logitech webcam C925e) in the audio input and output part. This last stap is not happening over VirtualHere.

Some kind of help to solve this will be appreciated.

#2

OK can you try something,

1. Put the capture resolution of the camera down to e.g 320x240 (or something low)
2. Make sure that the windows input/output device is set to the camera speakers and microphone using the windows mixer controls

Does it work ok or better now? Im wondering if it might be a bandwidth issue

#3

Hi Michael

Sorry for late reply.
The camera itself is working without any problem at HD resolution.
The problem is exactly your second point the Logitech is not creating the speaker en microphone under the windows mixer controls.
They are created under the mixer controls when the Logitech Webcam is directly connected at a Win 10 PC

In the server log I see
Mon Oct 19 14:05:47 2020 user.info vhusbdchpi3[537]: 172.19.105.8 connected as connection 7
Mon Oct 19 14:40:36 2020 kern.info kernel: [11339.650229] usb 1-1.5: new high-speed USB device number 6 using dwc_otg
Mon Oct 19 14:40:37 2020 kern.info kernel: [11339.862433] usb 1-1.5: New USB device found, idVendor=03f0, idProduct=5307
Mon Oct 19 14:40:37 2020 kern.info kernel: [11339.871945] usb 1-1.5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Mon Oct 19 14:40:37 2020 kern.info kernel: [11339.881862] usb 1-1.5: Product: v165w
Mon Oct 19 14:40:37 2020 kern.info kernel: [11339.887951] usb 1-1.5: Manufacturer: HP
Mon Oct 19 14:40:37 2020 kern.info kernel: [11339.894142] usb 1-1.5: SerialNumber: AA00000000001379
Mon Oct 19 14:40:37 2020 user.info vhusbdchpi3[537]: Found High speed device [03f0:5307] "HP, v165w" at address 115
Mon Oct 19 14:40:46 2020 kern.info kernel: [11349.530318] usb 1-1.5: reset high-speed USB device number 6 using dwc_otg
Mon Oct 19 14:40:46 2020 user.info vhusbdchpi3[537]: Device 115 [03f0:5307] BOUND to connection 5
Mon Oct 19 14:40:47 2020 kern.info kernel: [11349.990289] usb 1-1.5: reset high-speed USB device number 6 using dwc_otg
Mon Oct 19 14:41:16 2020 user.info vhusbdchpi3[537]: Device 115 [03f0:5307] UNBOUND from connection 5
Mon Oct 19 15:29:19 2020 user.info vhusbdchpi3[537]: Remote Admin script sent to client at 172.19.105.51
Mon Oct 19 15:36:01 2020 user.info vhusbdchpi3[537]: Connection 1 remotely disconnected gracefully (rx msg size)
Mon Oct 19 15:36:10 2020 user.info vhusbdchpi3[537]: Connection 1 successfully removed (reason:timeout)
Mon Oct 19 18:26:09 2020 user.info vhusbdchpi3[537]: Remote Admin script sent to client at 172.19.105.2

It look to me that the necessary drivers cannot be downloaded from the Logitech device

#4

I have a c930e i use for testing so i gave it another test then and the microphone works ok (via pi4 as the server).

Can you open Windows Device Manager ->View- > By Connection->VirtualHere USB 3 eXtensible Host Controller->Root Hub - > Logitech USB Camera, and can you see two devices listed there, the camera and a microphone?

Are you Sure you have audio enabled in windows. I know some VMs dont have audio output so windows wont even install its audio subsystem