Can't seem to make iLok work properly (automatically)

Submitted by trinode on #1

Hey,,
I bought 2 licenses, one for QNAP (which I couldn't make work even after buying an expensive (pluggable) hub off the uhubctl list), and the second for a pi4 (64bit raspbian).

Neither is able to reset the iLok, however with the pi and uhubctl I _can_.

What I have noticed is that when I let virtual here reset the ilok after a disconnect, its light goes out, and then comes on without any blinking. but an iLok blinks a few times when it's actually turning on, so it's not restarting properly (as confirmed by the iLok sharing error I'm getting, it happens on all 4 ports.

if resetting the port with:

vhui64.exe -t "CUSTOM EVENT,raspberrypi.112,port=off"
then
vhui64.exe -t "CUSTOM EVENT,raspberrypi.112,port=on"

I get the same static light, and sharing error.

Same with:

uhubctl -l 1-1 -p 2 -a 0
and
uhubctl -l 1-1 -p 2 -a 1

But I get the flicker and no sharing error if I turn off the entire hub with:

uhubctl -l 1-1 -a 0
and
uhubctl -l 1-1 -a 1

I read from the uhubctl that the pi 4 has 4 ports ganged together - so you can request individual ports turn off but they don't actually turn off, you need to turn them all off as above (by not specifying the port on uhubctl.

Can I do this via custom events, or can you help somehow?

Here's my output from uhubctl:


Current status for hub 2 [1d6b:0003 Linux 5.10.92-v8+ xhci-hcd xHCI Host Controller 0000:01:00.0, USB 3.00, 4 ports, ppps]
Port 1: 02a0 power 5gbps Rx.Detect
Port 2: 02a0 power 5gbps Rx.Detect
Port 3: 02a0 power 5gbps Rx.Detect
Port 4: 02a0 power 5gbps Rx.Detect
Current status for hub 1-1 [2109:3431 USB2.0 Hub, USB 2.10, 4 ports, ppps]
Port 1: 0100 power
Port 2: 0103 power enable connect [088e:5036 iLok iLok 3FA0812A_0E123764]
Port 3: 0100 power
Port 4: 0100 power
Current status for hub 1 [1d6b:0002 Linux 5.10.92-v8+ xhci-hcd xHCI Host Controller 0000:01:00.0, USB 2.00, 1 ports, ppps]
Port 1: 0503 power highspeed enable connect [2109:3431 USB2.0 Hub, USB 2.10, 4 ports, ppps]

and my output from lsusb -v:


Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 3.00
bDeviceClass 9 Hub
bDeviceSubClass 0
bDeviceProtocol 3
bMaxPacketSize0 9
idVendor 0x1d6b Linux Foundation
idProduct 0x0003 3.0 root hub
bcdDevice 5.10
iManufacturer 3 Linux 5.10.92-v8+ xhci-hcd
iProduct 2 xHCI Host Controller
iSerial 1 0000:01:00.0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x001f
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12
bMaxBurst 0
Hub Descriptor:
bLength 12
bDescriptorType 42
nNbrPorts 4
wHubCharacteristic 0x0009
Per-port power switching
Per-port overcurrent protection
bPwrOn2PwrGood 50 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
bHubDecLat 0.0 micro seconds
wHubDelay 0 nano seconds
DeviceRemovable 0x00
Hub Port Status:
Port 1: 0000.02a0 5Gbps power Rx.Detect
Port 2: 0000.02a0 5Gbps power Rx.Detect
Port 3: 0000.02a0 5Gbps power Rx.Detect
Port 4: 0000.02a0 5Gbps power Rx.Detect
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 0x000f
bNumDeviceCaps 1
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x02
Latency Tolerance Messages (LTM) Supported
wSpeedsSupported 0x0008
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 3
Lowest fully-functional device speed is SuperSpeed (5Gbps)
bU1DevExitLat 4 micro seconds
bU2DevExitLat 231 micro seconds
can't get debug descriptor: Resource temporarily unavailable
Device Status: 0x0001
Self Powered

Bus 001 Device 045: ID 088e:5036 iLok Portable secure storage for software licenses
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 255 Vendor Specific Class
bDeviceSubClass 255 Vendor Specific Subclass
bDeviceProtocol 255 Vendor Specific Protocol
bMaxPacketSize0 64
idVendor 0x088e iLok
idProduct 0x5036 Portable secure storage for software licenses
bcdDevice 0.30
iManufacturer 1 iLok
iProduct 2 iLok
iSerial 3 3FA0812A_0E123764
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0020
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 40mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 255 Vendor Specific Class
bInterfaceSubClass 0
bInterfaceProtocol 255
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 0
can't get device qualifier: Resource temporarily unavailable
can't get debug descriptor: Resource temporarily unavailable
Device Status: 0x0000
(Bus Powered)

Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.10
bDeviceClass 9 Hub
bDeviceSubClass 0
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x2109 VIA Labs, Inc.
idProduct 0x3431 Hub
bcdDevice 4.21
iManufacturer 0
iProduct 1 USB2.0 Hub
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0019
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 100mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0001 1x 1 bytes
bInterval 12
Hub Descriptor:
bLength 9
bDescriptorType 41
nNbrPorts 4
wHubCharacteristic 0x00e0
Ganged power switching
Ganged overcurrent protection
TT think time 32 FS bits
Port indicators
bPwrOn2PwrGood 50 * 2 milli seconds
bHubContrCurrent 100 milli Ampere
DeviceRemovable 0x00
PortPwrCtrlMask 0xff
Hub Port Status:
Port 1: 0000.0100 power
Port 2: 0000.0103 power enable connect
Port 3: 0000.0100 power
Port 4: 0000.0100 power
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 0x002a
bNumDeviceCaps 3
USB 2.0 Extension Device Capability:
bLength 7
bDescriptorType 16
bDevCapabilityType 2
bmAttributes 0x00000002
HIRD Link Power Management (LPM) Supported
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x00
wSpeedsSupported 0x000e
Device can operate at Full Speed (12Mbps)
Device can operate at High Speed (480Mbps)
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 1
Lowest fully-functional device speed is Full Speed (12Mbps)
bU1DevExitLat 4 micro seconds
bU2DevExitLat 231 micro seconds
Container ID Device Capability:
bLength 20
bDescriptorType 16
bDevCapabilityType 4
bReserved 0
ContainerID {30eef35c-07d5-2549-b001-802d79434c30}
can't get debug descriptor: Resource temporarily unavailable
Device Status: 0x0001
Self Powered

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0002 2.0 root hub
bcdDevice 5.10
iManufacturer 3 Linux 5.10.92-v8+ xhci-hcd
iProduct 2 xHCI Host Controller
iSerial 1 0000:01:00.0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0019
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12
Hub Descriptor:
bLength 9
bDescriptorType 41
nNbrPorts 1
wHubCharacteristic 0x0009
Per-port power switching
Per-port overcurrent protection
TT think time 8 FS bits
bPwrOn2PwrGood 10 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
DeviceRemovable 0x02
PortPwrCtrlMask 0xff
Hub Port Status:
Port 1: 0000.0503 highspeed power enable connect
can't get device qualifier: Resource temporarily unavailable
can't get debug descriptor: Resource temporarily unavailable
Device Status: 0x0001
Self Powered

Submitted by Michael on Mon, 2022/03/21 - 12:31

#2

Thanks for the detailed info.

Can you stop the virtualhere server, then edit the config.ini and add the line

onUnbind.088e.5036=uhubctl -l 1-1 -a 2

Then start the virtualhere server again and see if that will power cycle ok now

Submitted by trinode on Mon, 2022/03/21 - 12:54

#3

I can confirm that that did it, and that it works for any port (so iLoks on pi4 now work!).

Submitted by trinode on Mon, 2022/03/21 - 22:18

#4

I saw a lot of posts saying you had to use port 2 on a pi3 too, I did a little digging and found that like the pi4 the power for all the ports is linked, and it seems on the pi3 it's controlled by port 2, so if I add:


onUnbind.088e.5036=uhubctl -l 1-1 -p 2 -a 2

To the pi3's config i can use an iLok on any port, as it'll always toggle port 2's (the whole hub's) power :)