virtualhere can't find my usb on win10 system

hi ,sir
my problem is the virtualhere can't find my usb on win10 system.
1. I install virtualhere app in my Synology NAS.
2. I have buy the license.
3. before I use the virtualhere Client software in good and normal in the win7 and win10 or Mac .
4. recently I reinstall the win10 system in my computer. I download the virtualhere client software and click to use, I can't find any device.
5. when I look the virtualhere license, it's nothing show.
6. now the virtualhere client is normal use in my Mac and windows 7 and old windows 10 system, but can't use in the new reinstall windows 10 PC.
do you have see the same problem in windows 10?