rtl9210b-cg failure

Submitted by funkjames on #1

Failed to connect to USB attached NVMe drive, showing as the following https://www.realtek.com/en/products/connected-media-ics/item/rtl9210b-cg, logging this in case it's useful -

Server: Ubuntu running 5.15.0-56-generic Kernel
Client: Mac OS X Ventura

Device is visible, connect and then it doesn't become visible, this is the error -

2023-09-18 10:32:50 INFO  :VirtualHere Client 5.5.4 starting (Compiled: Jul 25 2023 09:59:08)
2023-09-18 10:32:50 INFO  :Client OS is macOS Ventura Version 13.2.1 (Build 22D68)
2023-09-18 10:32:50 INFO  :Using config at /Users/james/Library/Preferences/vhui Preferences
2023-09-18 10:32:50 INFO  :IPC available at /tmp/vhclient
2023-09-18 10:32:50 INFO  :Auto-find using Bonjour - on
2023-09-18 10:32:50 INFO  :Auto-find using Bonjour SSL - on
2023-09-18 10:33:40 INFO  :interestHandler mt=3758096641
2023-09-18 10:33:53 ERROR :interestHandler kUSBHostMessageControllerException 0x6. PLEASE EXIT AND RESTART THIS CLIENT
2023-09-18 10:33:53 INFO  :interestHandler mt=3758096656
 

Submitted by yotis on Thu, 2023/09/28 - 00:18

#3

I have the exact same error, with three exceptions:

- client is on version 5.5.5 (Compiled: Sep 25 2023 18:33:05)

- server is a NAS (Qnap TS-253D with QTS 5.1.1.2491)

- disk is a standard external USB drive (Seagate)

Thanks for any suggestion!

Submitted by Michael on Thu, 2023/09/28 - 06:57

#4

I think you might have to plug it into a USB 2 port on your nas or through a USB2 hub if possible on the nas.

Submitted by Michael on Thu, 2023/09/28 - 07:42

#6

Thanks yes let me know, i suspect it might be related to Bulk Streaming incompatibility in USB 3 mode.

Submitted by Michael on Thu, 2023/09/28 - 09:13

#8

Excellent thanks for letting me know