HDD not Recognised

Submitted by gb123grrla on #1

Hello,

Before purchasing virtualhere, I was trying out my devices. I am using Linux Server and Windows Client.

None of my HDDs get recognized on Windows client. It shows me the device but I get 'Unrecognised Device' when I try to use it.

It says "The USB device returned an invalid USB configuration descriptor." in Windows device manager.

I also tried SSDs (in External casing by JMicron) but they don't even get recognized by VirtualHere. 

I am able to use USB flash drives.

HDD Vendor ID : 0x1058

HDD Product ID : 0x2627

Any help will be appreciated.

If all my devices work, I will purchase this software as this seems to be a very nice software.

Thanks

Submitted by gb123grrla on Sat, 2024/03/16 - 09:43

#2

It seems any device above USB2.0 doesn't seem to work.

The above HDD is working in USB2 port. 

Any chance you would be getting in USB3.2 support soon ?

Submitted by Michael on Sat, 2024/03/16 - 11:23

#3

Virtualhere supports 3.2 but i think the jmicron adapters are problematic via virtualhere for some reason.

Submitted by gb123grrla on Sat, 2024/03/16 - 21:06

#4

I tried the WD (Western Digital HDD) with the following details :

HDD Vendor ID : 0x1058

HDD Product ID : 0x2627

Results :

USB 3.1 (Directly connected to Port, NO Hub) -> Not Working

USB 3.1 (Connected to HUB) -> Not Working

USB 2.0  (Directly connected to Port, NO Hub) -> Working

The problem seems to be with USB 3

Any way to make this work on USB 3 ? (Most of my devices are USB 3)

PS: the drive perfectly works in USB 3.1 when directly connected to my laptop instead of VirtualHere Server

Submitted by Michael on Sat, 2024/03/16 - 21:13

#5

Virtualhere works with USB 3. 

USB 3 3.1 3.2 etc are all the same other than the speed. Note the speed is not too important via virtualhere because its still limited by the network latency/throughput.

The main difference between USB 2 and USB 3 disks is that there is an extra feature called Bulk Streaming https://en.wikipedia.org/wiki/USB_Attached_SCSI

Virtualhere will support bulk streaming. Between Linux Server<->Windows Virtualhere client and Linux Server <-> MacOS Client. 

What Operating system version are you using on the server side and client side?

Submitted by gb123grrla on Sun, 2024/03/17 - 05:39

#7

PS: I know USB 3, 3.1 & 3.2 are similar, It was basically a typo when I mentioned USB 3; Please read 3 as 3.1 since my hub and port are both USB 3.1

Submitted by Michael on Sun, 2024/03/17 - 07:56

#8

OK im not sure of the issue, you might just be limited to USB 2 for some reason...

Submitted by gb123grrla on Mon, 2024/03/18 - 10:06

#9

Any plans to have a Discount/Sale for Linux server ?

I still intend to buy your software in case you are running some discount scheme like you are running for Android Server.

Submitted by Michael on Mon, 2024/03/18 - 10:16

#10

No, its already too cheap actually. I think ill put it up a bit soon...