VH Client stops reconnecting to the server

Hello,
VH CloudHub 4.6.5
VH Client 5.6.4 works as a service in Win2019
 

Client stops reconnecting to the server
If a client loses connection with the server for a long time (for example, 10 minutes), then automatically he will never be able to reconnect. As soon as you start the GUI, the connection is restored.
If you leave the GUI open, then after a long loss of connection we can see that the inscription “Connecting to USB server...” after a while just freezes and remains.

When we touch the GUI, an event appears

The description for Event ID 1 from source VirtualHere Client USB Sharing cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
IPC WriteFile failed, error 0 (The operation completed successfully.)