Microsoft Teams and VirtualHere

Submitted by yousynth on #1

Dear community,

I would like to use Microsoft Teams on a remote PC (which is a VMWare Workstation VM) with the following devices:

  • Jabra Speak 410
  • Lenovo MC60 Camera

I set up VirtualHere Server on a PC having devices attached and a client on a VM*) having Teams installed.

The VM can see both devices, they are present in the VirtualHere Client and also in Device Manager of the VM. But Microsoft Teams cannot transmit video through the webcam.

If I start the "Camera" app on the VM, the screen remains blank, though the webcam's led lighting.

Any ideas?

Submitted by Michael on Wed, 2024/10/23 - 08:43

#2

Ideas:

  1. Stop and Exit the VirtualHere Server and try this version, it might be a bit more compatible https://www.virtualhere.com/sites/default/files/usbserver/vhusbdwinw64.exe
  2. Your network latency must be low e.g less than 50ms. In the virtualhere client right click USB Servers->About-Statistics and watch the graph there
  3. You may have a permission issue, allow access to the webcam https://support.microsoft.com/en-au/windows/manage-app-permissions-for-your-camera-in-windows-87ebc757-1f87-7bbf-84b5-0686afb6ca6b in the VM

 

Submitted by yousynth on Wed, 2024/10/23 - 17:50

#3

Hi Michael,

the network latency is very low (< 10 ms) and it is not a permission issue.

I took an newer version and now I think all is working. Thank you very much!

Submitted by yousynth on Wed, 2024/10/23 - 18:56

#4

Unfortunately I'm having another problem: the sound over Jabra Speak 410 is corrupted / tangled. In a Teams conference I can't understand anything :(

Submitted by Michael on Wed, 2024/10/23 - 19:32

#5

Are you using the virtualhere server I linked to above?

Submitted by yousynth on Wed, 2024/10/23 - 20:08

#6

Yes, I do!

Submitted by Michael on Wed, 2024/10/23 - 20:27

#7

Can you turn down the camera resolution in the settings for teams? Does that help

Submitted by yousynth on Wed, 2024/10/23 - 22:53

#8

Unfortunately, it doesn't help.

Submitted by yousynth on Wed, 2024/10/23 - 22:56

#9

The network is not a problem: the client and server are on the same Gigabit network.

Submitted by Michael on Thu, 2024/10/24 - 12:23

#10

I managed to purchase a  Jabra 410 on ebay which will be delivered next week. I will investigate this issue then and post back here...

Submitted by yousynth on Sat, 2024/10/26 - 07:16

#11

Thank you Michael!

Submitted by Michael on Wed, 2024/10/30 - 07:21

#12

I received the Jabra 410 and gave it a test. Indeed it does seem like a latency issue. It requests a voice sample 1000 times a second. 

A bit of network delay (even on the same machine) sometimes pushes it over a millisecond and it will skip. Thats my guess at the moment. I will investigate this further but not much can be done about it at the moment.

Submitted by yousynth on Wed, 2024/10/30 - 21:41

#13

Hi Michael, thank you for the info. It seems, that I can't use VrtualHere in my setup now. But: I also have a Jabra 510 - a bluetooth driven analogon of Jabra 410. Will try it, too.

Submitted by Michael on Fri, 2024/11/01 - 08:03

#14

I did further testing. If i remove Hyper-v from my laptop where the VirtualHere client is running, the microphone is much better and speaker works perfectly via virtualhere. 

Hyper-V seems to slow USB transfers down. 

Submitted by MarkoD on Sat, 2024/11/02 - 04:15

#15

Hyper-V is a type 1 hypervisor and therefore runs underneath/at the same level as the host OS, so that should explain why is it slowing down latency-critical things such as USB transfers. However, that performance decrease should only happen when there is a guest VM running.

Submitted by Michael on Sat, 2024/11/02 - 12:34

#16

Hi Marco, yes that is correct except the USB speaker/microphone is slowed down even without it being passed through to any vm. I.e just having the hypervisor installed is enough. Thats the surprising thing.

Submitted by yousynth on Sat, 2024/11/02 - 22:38

#17

Update: unfortunately, Jabra 510 doesn't work good, too.

@Michael: could you propose any conference speaker, which works good with VirtualHere?

Hyper-V is not installed. Installed are VMware Workstation and Oracle VirtualBox. Both are needed and cannot be uninstalled.

Submitted by Michael on Tue, 2024/11/05 - 09:02

#18

Dont know which work well.

Submitted by Michael on Thu, 2024/11/14 - 16:00

#19

I managed to find and fix the bug in the virtualhere client so i will release a new version of the client in a few days and that will resolve the issue. 

I tested the fixed version and its crystal clear now.

 

Submitted by yousynth on Thu, 2024/11/14 - 19:58

#20

Wow! Please, could you message here as soon as the new version is ready.

Submitted by Michael on Sat, 2024/11/16 - 12:56

#21

Its ready now. Download 5.7.9 and give it a try

Submitted by yousynth on Wed, 2024/12/04 - 03:06

#22

On the combo Server 4.7.2 + Client 5.8.0 - both Windows - is the Lenovo MC60 Camera without picture. It seems, the patch from 23.10.2024 was not implemented into the version 4.7.2.

@Michael, please, could you take a look at it?

Submitted by Michael on Wed, 2024/12/04 - 06:24

#23

So to clarify

Previously, the microphone was not working properly but the video was.

You downloaded the latest version of virtualhere with the microphone fix.

Now the microphone is working fine but the video is black?

 

Submitted by yousynth on Wed, 2024/12/04 - 20:00

#24

You're right, the video is black. But it worked once with an older version of a server - from 23rd of October 2024.

Submitted by Michael on Sat, 2024/12/07 - 09:25

#25

Im not sure, ill post back here if i have an idea or a new build you can test.