Hello,
I started having an issue with the last two releases of VH client (5.8 and the one before) using the Windows App Store VH Server (4.7) where if I attach a Logitech USB Camera, after sometime, the VH Server process crashes.
Below is a Windows Event Log entry of the crash:
Faulting application name: vhusbdwinw64.exe, version: 4.7.0.0, time stamp: 0x670e0020
Faulting module name: ucrtbase.dll, version: 10.0.26100.1882, time stamp: 0x52db7a2d
Exception code: 0xc0000005
Fault offset: 0x00000000000edc4d
Faulting process id: 0x1C88
Faulting application start time: 0x1DB464B2A1538D7
Faulting application path: C:\Program Files\WindowsApps\VirtualHerePty.Ltd.VirtualHereUSBServer_4.7.0.0_x64__qx28r1c1n9qrp\vhusbdwinw64.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: b9302ccf-f379-46f8-af11-d987da571567
Faulting package full name: VirtualHerePty.Ltd.VirtualHereUSBServer_4.7.0.0_x64__qx28r1c1n9qrp
Faulting package-relative application ID: vhusbdwinw64
Interestingly enough, if I don't attach the USB camera, but attach other devices like a USB speaker and Microphone, I don' have the issue. It's only with the camera.
Things I have tried:
- Updated to latest version of Visual C++ Redistributable
- Run the VH Server as admin
- Ran sfc /scannow and dism /online /cleanup-image /restorehealth - both are good
Any suggestions would be greatly appreciated.
-Craig
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Hi Craig, Can you see the picture from the webcam ok for a short time before it crashes? What actual webcam model is it? And if possible can i have a quick look with rustdesk or anydesk while you are there to log the crash.
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Hi, yes I can see the picture for a bit and everything seems ok, then the VH Server process crashes after some time. The model is Logitech C922 Pro Stream Webcam.
I have been away for a few days but I'd be open to having you check with a tool to log the crash. Let me try to make sure I can reproduce the issue consistently over the weekend.
Perhaps we can connect on Monday? Thanks!
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Sure, email me mail [at] virtualhere.com (mail[at]virtualhere[dot]com) when ready, Im at GMT+10 timezone
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Hi Michael,
I was able to use VH on multiple video calls without issue today. I'm not sure if something got updated in the meantime on my machine but I can report that it worked flawlessly today. I'll keep an eye on things this week and if I encounter the problem again, I'll let you know. Thanks!