Clients can't find Synology hub any more

Submitted by Mauricesunny on #1

I just started using Virtualhere for a few days on a Synology DS1515+, it worked great!
Since this morning al my clients can't find the Synology any more.
I know my Synology did an update (Version: 6.0.2-8451-6) this night, maybe Synology blocked some ports?

Submitted by Michael on Mon, 2016/12/12 - 20:34

#2

VirtualHere would stay on your synology after an upgrade, just to make sure, see if its still listed in the Package Manager. If its there, try uninstalling, then reinstalling it again. You can use the same license

Submitted by Mauricesunny on Mon, 2016/12/12 - 22:01

#3

Hi Michael,
Reinstalling it again solved the problem. Thank you!
Now I hope it isn't necessary to reinstall it after every small DSM update ;)

Submitted by Mauricesunny on Mon, 2016/12/19 - 19:00

#4

Hi Michael,
Today I needed tot install VH on the NAS again before my clients saw the server again.
Have you any idea why? There was no NAS or network reboot.
Again on monday (after the weekend).

Submitted by Michael on Mon, 2016/12/19 - 19:23

#5

Can you do this:

1. Open DSM in your webbrower and go to Package Center -> VirtualHere and open that
2. Click View Log
3. Scroll through that, is there any lines containing LOG_ERROR?

(Oddly, DSM doesnt let you copy the log to the clipboard so you cannot paste into an email to me)

Submitted by Mauricesunny on Wed, 2016/12/21 - 17:57

#6

Hi Michael,

There is no LOG_ERROR in the log file.
I made a print screen from the logs on Friday afternoon until Monday morning. Can I send you this by email?
Thank you!

Submitted by Michael on Wed, 2016/12/21 - 21:42

#7

Sure, mail [at] virtualhere.com (mail[at]virtualhere[dot]com)