DilnstallDevice failed

Submitted by totalit on #1

Hi,

Recently come across this little gem of software, bought the 3 user license "howver not currently added to the machine beacuse of the following issue.

I am running Windows Server 2012 R2, clients connecting are both physical and virtual
Initially i had a problem with server side was being stuck at 80% initialising. Hoever removing the service and reboot seemed to clear this.
However, now the software starts. Clients connect but nothing will successfully attach.
I have tried two sepereate Physical devices, with the same results.

Here is the event logs.

2017-09-26 01:12:50 INFO :192.168.16.9 connected as connection 1
2017-09-26 01:13:02 ERROR :DiInstallDevice failed, The system cannot find the file specified. (0x00000002)
2017-09-26 01:13:03 ERROR :Error binding device 4 [04e8:6123] to connection 1, BIND_ERROR
2017-09-26 01:15:10 INFO :>>> Starting VirtualHere USB Server v3.3.9 (Built: Sep 23 2017, 22:42:39)<<<
2017-09-26 01:15:10 INFO :>>> Shutdown <<<
2017-09-26 01:16:14 INFO :>>> Starting VirtualHere USB Server v3.3.9 (Built: Sep 23 2017, 22:42:39)<<<
2017-09-26 01:16:14 INFO :>>> Shutdown <<<
2017-09-26 01:16:18 INFO :>>> Starting VirtualHere USB Server v3.3.9 (Built: Sep 23 2017, 22:42:39)<<<
2017-09-26 01:16:18 INFO :running uninstaller C:\PROGRA~1\DIFX\1B2DAACF6AAD5997\dpinst.exe /u C:\Windows\System32\DriverStore\FileRepository\vhsd_usb.inf_amd64_d50892457b7acb2e\vhsd_usb.inf /q
2017-09-26 01:16:18 ERROR :Waiting for uninstall failed, The system could not find the environment option that was entered. (0x000000cb)
2017-09-26 01:16:18 INFO :>>> Shutdown <<<
2017-09-26 01:16:22 INFO :Connection 1 successfully removed (reason:server shutdown)
2017-09-26 01:16:22 INFO :Unmanaging device 1 [051d:0003]
2017-09-26 01:16:22 INFO :Unmanaging device 3 [045e:00cb]
2017-09-26 01:16:22 INFO :Unmanaging device 4 [04e8:6123]
2017-09-26 01:16:22 INFO :Unmanaging device 5 [03f0:0024]
2017-09-26 01:16:22 INFO :Unmanaging device 2 [0572:1340]
2017-09-26 01:16:22 INFO :>>> Shutdown <<<
2017-09-26 01:16:27 INFO :>>> Starting VirtualHere USB Server v3.3.9 (Built: Sep 23 2017, 22:42:39)<<<
2017-09-26 01:16:27 INFO :Using configuration config.ini
2017-09-26 01:16:27 INFO :Server licensed to=unlicensed max_devices=1
2017-09-26 01:16:28 INFO :TCPServer starting...
2017-09-26 01:16:28 INFO :Listening on all network interfaces at port 7575 (IPv6 dual-stack)
2017-09-26 01:16:28 INFO :Registration called
2017-09-26 01:16:28 INFO :Found Full speed device [051d:0003] "American Power Conversion, Smart-UPS 1500 FW:COM 02.1 / UPS.05.I" at address 1
2017-09-26 01:16:28 INFO :Found Low speed device [045e:00cb] "PixArt, Microsoft USB Optical Mouse" at address 3
2017-09-26 01:16:28 INFO :Found High speed device [04e8:6123] "Samsung , D3 Station" at address 4
2017-09-26 01:16:28 INFO :Found Low speed device [03f0:0024] "CHICONY, HP Basic USB Keyboard" at address 5
2017-09-26 01:16:28 INFO :Found Full speed device [0572:1340] "Conexant, USB Modem" at address 2
2017-09-26 01:16:57 INFO :192.168.16.9 connected as connection 1
2017-09-26 01:17:02 INFO :Installing driver for class USB {36FC9E60-C465-11CF-8056-444553540000}
2017-09-26 01:17:03 INFO :OK driver installed try again...
2017-09-26 01:17:03 ERROR :DiInstallDevice failed, The system cannot find the file specified. (0x00000002)
2017-09-26 01:17:05 ERROR :Error binding device 4 [04e8:6123] to connection 1, BIND_ERROR
2017-09-26 01:20:40 ERROR :DiInstallDevice failed, The system cannot find the file specified. (0x00000002)
2017-09-26 01:20:42 ERROR :Error binding device 4 [04e8:6123] to connection 1, BIND_ERROR
2017-09-26 01:23:51 INFO :Connection 1 successfully removed (reason:server shutdown)
2017-09-26 01:23:51 INFO :Unmanaging device 1 [051d:0003]
2017-09-26 01:23:51 INFO :Unmanaging device 3 [045e:00cb]
2017-09-26 01:23:51 INFO :Unmanaging device 4 [04e8:6123]
2017-09-26 01:23:51 INFO :Unmanaging device 5 [03f0:0024]
2017-09-26 01:23:51 INFO :Unmanaging device 2 [0572:1340]
2017-09-26 01:24:04 INFO :TCPServer starting...
2017-09-26 01:24:04 INFO :Listening on all network interfaces at port 7575 (IPv6 dual-stack)
2017-09-26 01:24:04 INFO :Registration called
2017-09-26 01:24:04 INFO :Found Full speed device [051d:0003] "American Power Conversion, Smart-UPS 1500 FW:COM 02.1 / UPS.05.I" at address 1
2017-09-26 01:24:04 INFO :Found Low speed device [045e:00cb] "PixArt, Microsoft USB Optical Mouse" at address 3
2017-09-26 01:24:04 INFO :Found High speed device [04e8:6123] "Samsung , D3 Station" at address 4
2017-09-26 01:24:04 INFO :Found Low speed device [03f0:0024] "CHICONY, HP Basic USB Keyboard" at address 5
2017-09-26 01:24:04 INFO :Found Full speed device [0572:1340] "Conexant, USB Modem" at address 2
2017-09-26 01:24:09 INFO :192.168.16.9 connected as connection 2
2017-09-26 01:24:27 ERROR :DiInstallDevice failed, The system cannot find the file specified. (0x00000002)
2017-09-26 01:24:28 ERROR :Error binding device 4 [04e8:6123] to connection 2, BIND_ERROR
2017-09-26 01:24:32 INFO :Installing driver for class Modem {4D36E96D-E325-11CE-BFC1-08002BE10318}
2017-09-26 01:24:32 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2017-09-26 01:24:34 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2017-09-26 01:24:34 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2017-09-26 01:24:36 INFO :OK driver installed try again...
2017-09-26 01:24:36 ERROR :DiInstallDevice failed, The system cannot find the file specified. (0x00000002)
2017-09-26 01:24:40 WARNING :Failed to locate root devnode when rescanning, 13
2017-09-26 01:24:40 ERROR :Error binding device 2 [0572:1340] to connection 2, BIND_ERROR
2017-09-26 01:24:48 ERROR :Calling CM_Get_DevNode_PropertyW (Address) failed for USB\VID_0572&PID_1340\12345678, error CR_NO_SUCH_VALUE
2017-09-26 01:24:48 INFO :Unmanaging device 2 [0572:1340]
2017-09-26 01:26:16 ERROR :DiInstallDevice failed, The system cannot find the file specified. (0x00000002)
2017-09-26 01:26:17 ERROR :Error binding device 4 [04e8:6123] to connection 2, BIND_ERROR
2017-09-26 01:29:07 INFO :Connection 2 remotely disconnected gracefully (rx msg size)
2017-09-26 01:29:13 INFO :Connection 2 successfully removed (reason:timeout)

Just to note, the device we really need to work is the "Conexant, USB Modem"

Regards
George

Submitted by Michael on Tue, 2017/09/26 - 18:14

#2

Where is the virtualhere server running, in a windows 2012 root session or in a terminal session? virtualhere server must run in the root session

Submitted by totalit on Tue, 2017/09/26 - 18:32

#3

Hi Micheal,

I can confirm that the virtual server is running on the 2012 as a root session.
I have just introducted a new USB device to the server and was able to connect it to the client, also while digging around found that the value "USB\VID_0572&PID_1340\12345678" is not present in the registry HKLM\system\currentcontrolset\services\vhsd_HIDClass.

George

Submitted by totalit on Tue, 2017/09/26 - 19:03

#4

Just to confirm, sorry my last post wasnt clear.
The Virtualhere server is running on a physcial server running 2012 and the VID key within \enum is not present.
From some oder posts i found, i have also notices that there is no other vhsd registy keys within \services currently present.

George

Submitted by Michael on Tue, 2017/09/26 - 19:09

#5

what appears to be happening is when virtualhere server tries to take control of the modem, the modem disconnects itself from the usb bus. I dont think this modem is going to work via virtualhere because it resets itself automatically

Submitted by totalit on Wed, 2017/09/27 - 01:30

#6

Thanks for that, shame as i bough the software for this device.

I took the liberty to try the same device on a second physical server and had more luck, however it did not work. Error seems to be different.

2017-09-26 15:48:23 INFO :>>> Starting VirtualHere USB Server v3.3.9 (Built: Sep 23 2017, 22:42:39)<<<
2017-09-26 15:48:23 INFO :Using configuration config.ini
2017-09-26 15:48:23 INFO :Server licensed to=unlicensed max_devices=1
2017-09-26 15:48:23 INFO :TCPServer starting...
2017-09-26 15:48:23 INFO :Listening on all network interfaces at port 7575 (IPv6 dual-stack)
2017-09-26 15:48:23 INFO :Registration called
2017-09-26 15:48:23 INFO :Found Full speed device [0572:1340] "Conexant, USB Modem" at address 1
2017-09-26 15:49:19 INFO :192.168.16.3 connected as connection 1
2017-09-26 15:49:27 INFO :Installing driver for class Modem {4D36E96D-E325-11CE-BFC1-08002BE10318}
2017-09-26 15:49:28 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2017-09-26 15:49:30 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2017-09-26 15:49:31 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2017-09-26 15:49:32 INFO :OK driver installed try again...
2017-09-26 15:49:56 ERROR :Cannot capture device because it is currently in use at the server. Please exit the program that is using the device, then try again. (USB\VID_0572&PID_1340\12345678)
2017-09-26 16:01:26 INFO :Connection 1 successfully removed (reason:server shutdown)
2017-09-26 16:01:26 INFO :Unmanaging device 1 [0572:1340]
2017-09-26 16:03:50 INFO :>>> Starting VirtualHere USB Server v3.3.9 (Built: Sep 23 2017, 22:42:39)<<<
2017-09-26 16:03:50 INFO :Using configuration config.ini
2017-09-26 16:03:50 INFO :Server licensed to=unlicensed max_devices=1
2017-09-26 16:03:50 INFO :TCPServer starting...
2017-09-26 16:03:50 INFO :Listening on all network interfaces at port 7575 (IPv6 dual-stack)
2017-09-26 16:03:50 INFO :Registration called
2017-09-26 16:04:14 INFO :192.168.16.3 connected as connection 1
2017-09-26 16:25:33 INFO :>>> Starting VirtualHere USB Server v3.3.9 (Built: Sep 23 2017, 22:42:39)<<<
2017-09-26 16:25:33 INFO :Using configuration config.ini
2017-09-26 16:25:33 INFO :Server licensed to=unlicensed max_devices=1
2017-09-26 16:25:33 INFO :TCPServer starting...
2017-09-26 16:25:33 INFO :Listening on all network interfaces at port 7575 (IPv6 dual-stack)
2017-09-26 16:25:33 INFO :Registration called
2017-09-26 16:25:33 INFO :Found Full speed device [0572:1340] "Conexant, USB Modem" at address 1
2017-09-26 16:25:44 INFO :192.168.16.3 connected as connection 1
2017-09-26 16:26:44 ERROR :CreateFile failed while completing capture of device USB\ROOT_HUB30\4&31789DFB&0&0,USB\VID_0572&PID_1340\12345678,9, The system cannot find the file specified. (0x00000002)

Regards