USB Stick not recognized by plugin-alliance license check

Submitted by Damageplan on #1

Hi Michael,

I've encountered a strange problem I cannot solve without your help.
I'm using a USB stick for my Waves licenses and it's working perefctly fine.
No I wanted to do the same with my plugin-alliance licenses on the same USB stick since they also support this.
But the plugins cannot find the license on this stick when mounted via virtualhere.
When the USB stick is directly connected to a Mac or PC the licenses getting recognized.

I searched a bit on their website and stumpled upon a FAQ entry that claims that only USB sticks with serial numbers are supported.
Can this be the problem?

Thanks for your help
Matthias

Submitted by Damageplan on Wed, 2018/07/11 - 01:15

#2

To be more precise:
It does not work with macOS 10.13.5.
If tried it now with Windows 10 v1803 and it works.
Michael, can you help?
Both server and clients are on the latest version.

Thanks
Matthias

Submitted by Michael on Wed, 2018/07/11 - 07:13

#3

If it doesnt work on osx there is no much that can be done at the moment until apple puts back in support. No ETA when this will be done

Submitted by Damageplan on Wed, 2018/07/11 - 14:26

#4

Out of interest. What is it that Apple has to bring back?
Thanks!

Submitted by Michael on Thu, 2018/07/12 - 02:27

#5

Support for "3rd Party USB Host Controller"s

Submitted by Damageplan on Thu, 2018/07/12 - 03:08

#6

So there's nothing you can do about?
The stick is mounted correctly, I can access it via finder.
But the plugin license check does not recognize it :-(

Submitted by thrakotool on Thu, 2018/07/12 - 06:22

#7

+1 on this: my iLok has been working just fine with VirtualHere up until my recent upgrade to El Capitan.
Now VirtualHere sees the iLok, and even the iLok Manager sees the dongle and licensed on it, but as soon as I try to use any license within my software - it doesn't see/recognize the key.
Same story with my Steinberg eLicenser.
Can anyone confirm this is indeed a "3rd Party USB Host Controller" issue? At least that's something to base further research on...

Submitted by Michael on Thu, 2018/07/12 - 06:57

#8

Yes all was good untul 10.11 when apple completely broke support. As you can find on various postings by searching on this site. From my understanding apple is really more interested in marketing and their software quality has massively deteriated the last few years. Microsoft has been almost the complete opposite

Submitted by thrakotool on Thu, 2018/07/12 - 07:49

#9

Thank you Michael, I really appreciate you confirming this.
I've already tried to replace the USBEHCI and USBXHCI kexts with the older Yosemite ones, and while they do work in El Capitan, that didn't fix the issue... I wonder which parts of the USB library affect 3rd part host controllers the most.

Submitted by Damageplan on Thu, 2018/07/12 - 18:05

#10

No problems here with iLok or Steinberg eLicenser here on my end.
Works as expected.
Btw. I‘m on macOS 10.13.6 and 10.14 for testing.

Submitted by thrakotool on Tue, 2018/07/24 - 01:16

#11

Thanks Damageplan, that's reassuring.
I've upgraded both the server and the client machine from 10.11 to 10.12.6, and apparently 10.12 doesn't help much...
Just to confirm: is it normal to have the driver in /Library/Extensions instead of /System/Library/Extensions? And to have its permission set to System=RW, Everyone=No access?

Submitted by Michael on Tue, 2018/07/24 - 21:46

#12

In osx 10.12 the drivers for 3rd party software needs to go in libary/extensions now. @thrakotool I think you should try 10.13 if you can

Submitted by audiob on Tue, 2019/02/26 - 05:54

#13

Hi, just wondering if anyone has found a workaround for this?

I'm on 10.13.6, iLok authorisations are working fine. The USB drive with the authorisation files for Waves and Plugin-Alliance is mounting correctly. The Waves plugins are authorising but the Plugin-Alliance plugs are not.