problem with virtualhere cloudhub

Good morning , i just bought a raspberry pi 3b (not the +) and burnt the image downloaded from: https://www.virtualhere.com/sites/default/files/usbserver/cloudhub-pi3-…
when raspberry start it stuck to ipv6 wlan to be ready.... and nothing works...
if i manually create the sd card by downloading the raspbian stretch lite and follow this tutorial https://www.virtualhere.com/oem_faq everythings works well.
it is much more convenient to use the cloudhub since you can easily configure parameters of the raspberry via the client software ...
please let me know

#2

found on the forum another post that explain cloudhub first create an hotspot and then you can do the config , wireless or wired.
found also here the default wifi password: https://www.virtualhere.com/hardware which is cloudhub66