Bluescreen with Xbox Wireless Adapter (Steam Link)

Submitted by timdemand on #1

Hello and thank you for reading my post,

I have set up my Steam Link and bought VirtualHere (+ Unlimited DLC) and everything works fine except when I share the Xbox wireless adapter and try to connect a controller. Just as it (the controller) connects the PC has a BSOD (irql_gt_zero_at_system_service). I have tried it multiple times and the connection is stable even with the adapter shared but only when I connect the controller it chrashes...

Thx in advance

Tim

Submitted by Michael on Fri, 2020/02/14 - 11:10

#2

If possible could you email me all the files under c:\windows\minidump to mail [at] virtualhere.com (mail[at]virtualhere[dot]com)

Submitted by timdemand on Fri, 2020/02/14 - 22:14

#3

After I searched for this problem I wanted to look into the dumps myself but there are none.. it's really wierd.

Submitted by Michael on Fri, 2020/02/14 - 23:11

#4

Does it say what driver caused the crash in the bluescreen, sometimes its written near the bottom of the page next to (irql_gt_zero_at_system_service)?

Does it say vhusb3hc.sys?

Submitted by timdemand on Sat, 2020/02/15 - 11:22

#5

It doesn't say anything just the error but no specific driver...

Submitted by Michael on Sat, 2020/02/15 - 11:47

#6

What exact pc model do you have? Is it AMD or intel and would you know the cpu model?

Submitted by timdemand on Sat, 2020/02/15 - 22:55

#7

i am on a z97m-d3h from gigabyte with an i7-4790k (little bit overclocked if thats a problem)

Submitted by Michael on Sun, 2020/02/16 - 08:54

#8

Could you try turning off the overclock as that could be the issue, its very unusual for windows to not properly create a minidump or show the driver error name

Submitted by timdemand on Mon, 2020/02/17 - 03:59

#9

Oops... no minidump was my fault :P i always reboot instantly and don't wait until it finished... I mailed you the minidump.

Submitted by Michael on Mon, 2020/02/17 - 22:44

#11

Thanks for that, yes i will try to reproduce this issue tomorrow to get a large memory dump if i can get it to bsod. I havent changed anything in virtualhere for a few years regarding the driver so im not sure whats changed. Taking a look at your minidump shows the mt7612us driver involved in the stack, maybe microsoft updated that driver, anyway ill have a look on my machine

Submitted by Michael on Tue, 2020/02/18 - 11:10

#12

@Thyranix, i heard back from timdemand (the previous poster) and he reinstalled windows and the problem is fixed.

I tried reproducing the issue with my xbox 360 wireless dongle+controller, and my xbox wireless dongle+xbox controller and did not have any issues.

I think the next thing to try is to repair windows (reinstalling windows is quite drastic) try the repair functionality https://neosmart.net/wiki/windows-10-repair-installation/#Repair_Instal…