Device Disappears when try to use

I'm trialing this - and having some problems
I've downloaded and installed the virtualHere server onto a ASUS SAN using the builtin downloading
I'm using the VirtualHere client (vhui64.exe ) file version 5.0.7.0 on Windows 10
I could not autodiscover so I created a entry and that worked fine

I have used a Wireless keyboard/mouse dongle and when I click connect it becomes active on my client so that is working

I've installed a modem onto another port on the ASUS and it shows up - as "USB HSF Modem" however when I select "Use this Device" I get the message "Operation not permitted (-1)" and the device disappears.

I could try on a raspberry Pi - but before I go to the effort - can you tell me if this should work with a USB Modem ?

I've tried connection the USB modem locally on the client and it appears to work fine with the drivers installing - although since I can't get the cables to reach I can't see if it really works

I've tried some other USB devices plugged into the ASUS and have had problems with devices still shared - it appears the server retains the shared state if I restart the client without disconnecting . Is that correct?

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Stop and exit the virtualhere server the try this version of the server

https://www.virtualhere.com/sites/default/files/usbserver/vhusbdwindk64…

Follow up Device Disappears when try to use

Is that for windows "https://www.virtualhere.com/sites/default/files/usbserver/vhusbdwindk64…" or ASUS - ?

I have also found a USB3 to HDMI adapter - which works fine from the ASUS to Windows 10 so mostly it seems to be working

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OK sorry you confused me, there is no such thing as an ASUS SAN (Storage area network). I think you mean NAS.

Anyway the window server linked previously is not useful for you in this case. Try this:

In the VirtualHere client right click on the modem and select Custom Event Handler... and enter

onReset.$VENDOR_ID$.$PRODUCT_ID$=

and then press ok and try to use it via virtualhere again.

trying from Windows to Windows

I've tried the following

Downloaded the apk for my ASUS from https://virtualhere.com/nas I get the same error
Installed "https://www.virtualhere.com/sites/default/files/usbserver/vhusbdwindk64…" on my original machine and then used another machine as the client
When I try and use - the server log says
2020-08-13 15:53:18 ERROR :CreateFile failed while completing capture of device USB\ROOT_HUB30\4&1A8A54F8&0&0,USB\VID_0572&PID_1300\5&25B67543&0&2,2, The system cannot find the file specified. (0x00000002)
2020-08-13 15:53:21 ERROR :Error binding device 1 [0572:1300] to connection 1, BIND_ERROR

I downloaded the USB Device tree program from somewhere and that tells me the following

=========================== USB Port2 ===========================

Connection Status : 0x01 (Device is connected)
Port Chain : 2-2
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no
ConnectionIndex : 2
CompanionIndex : 0
CompanionHubSymLnk : USB#ROOT_HUB30#4&1a8a54f8&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber : 13
-> CompanionPortChain : 2-13

======================== USB Device ========================

+++++++++++++++++ Device Information ++++++++++++++++++
Friendly Name : USB Soft Data Fax Modem with SmartCP
Device Description : USB Soft Data Fax Modem with SmartCP
Device ID : USB\VID_0572&PID_1300\5&25B67543&0&2
Hardware IDs : USB\VID_0572&PID_1300&REV_0100 USB\VID_0572&PID_1300
Driver KeyName : {4d36e96d-e325-11ce-bfc1-08002be10318}\0000 (GUID_DEVCLASS_MODEM)
Driver : system32\drivers\modem.sys (Version: 10.0.18362.1 Date: 2019-03-19)
Driver Inf : C:\WINDOWS\inf\oem110.inf
Legacy BusType : PNPBus
Class : Modem
Class GUID : {4d36e96d-e325-11ce-bfc1-08002be10318} (GUID_DEVCLASS_MODEM)
Service : Modem
Enumerator : USB
Location Info : Port_#0002.Hub_#0002
Location IDs : PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(2), ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS02)
Container ID : {875e14f1-dcf1-11ea-a14b-185e0fa96ab9}
Manufacturer Info : CXT
Capabilities : 0x04 (Removable)
Status : 0x0180600A (DN_DRIVER_LOADED, DN_STARTED, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER)
Problem Code : 0
Lower Filters : CAXHWCD2, HSF_DPV, winachsf
HcDisableSelectiveSuspend: 0
EnableSelectiveSuspend : 0
SelectiveSuspendEnabled : 0
EnhancedPowerMgmtEnabled : 0
IdleInWorkingState : 0
WakeFromSleepState : 0
Power State : D0 (supported: D0, D1, D2, D3, wake from D0, wake from D1, wake from D2)
COM-Port : COM3 (\Device\Winachsf0)

---------------- Connection Information ---------------
Connection Index : 0x02 (2)
Connection Status : 0x01 (DeviceConnected)
Current Config Value : 0x01
Device Address : 0x15 (21)
Is Hub : 0x00 (no)
Device Bus Speed : 0x01 (Full-Speed)
Number Of Open Pipes : 0x03 (3 pipes to data endpoints)
Pipe[0] : EndpointID=1 Direction=OUT ScheduleOffset=0 Type=Bulk
Pipe[1] : EndpointID=1 Direction=IN ScheduleOffset=0 Type=Bulk
Pipe[2] : EndpointID=2 Direction=IN ScheduleOffset=0 Type=Interrupt
Data (HexDump) : 02 00 00 00 12 01 10 01 02 00 FF 40 72 05 00 13 ...........@r...
00 01 01 02 00 01 01 01 00 15 00 03 00 00 00 01 ................
00 00 00 07 05 01 02 40 00 00 00 00 00 00 07 05 .......@........
81 02 40 00 00 00 00 00 00 07 05 82 03 40 00 01 ..@..........@..
00 00 00 00 ....

--------------- Connection Information V2 -------------
Connection Index : 0x02 (2)
Length : 0x10 (16 bytes)
SupportedUsbProtocols : 0x03
Usb110 : 1 (yes)
Usb200 : 1 (yes)
Usb300 : 0 (no)
ReservedMBZ : 0x00
Flags : 0x00
DevIsOpAtSsOrHigher : 0 (Is not operating at SuperSpeed or higher)
DevIsSsCapOrHigher : 0 (Is not SuperSpeed capable or higher)
DevIsOpAtSsPlusOrHigher : 0 (Is not operating at SuperSpeedPlus or higher)
DevIsSsPlusCapOrHigher : 0 (Is not SuperSpeedPlus capable or higher)
ReservedMBZ : 0x00
Data (HexDump) : 02 00 00 00 10 00 00 00 03 00 00 00 00 00 00 00 ................

---------------------- Device Descriptor ----------------------
bLength : 0x12 (18 bytes)
bDescriptorType : 0x01 (Device Descriptor)
bcdUSB : 0x110 (USB Version 1.10)
bDeviceClass : 0x02 (Communications and CDC Control)
bDeviceSubClass : 0x00
bDeviceProtocol : 0xFF (Vendor-specific)
bMaxPacketSize0 : 0x40 (64 bytes)
idVendor : 0x0572 (Conexant Systems LLC)
idProduct : 0x1300
bcdDevice : 0x0100
iManufacturer : 0x01 (String Descriptor 1)
*!*ERROR String descriptor not found
iProduct : 0x02 (String Descriptor 2)
*!*ERROR String descriptor not found
iSerialNumber : 0x00 (No String Descriptor)
bNumConfigurations : 0x01 (1 Configuration)
Data (HexDump) : 12 01 10 01 02 00 FF 40 72 05 00 13 00 01 01 02 .......@r.......
00 01 ..

------------------ Configuration Descriptor -------------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x02 (Configuration Descriptor)
wTotalLength : 0x0049 (73 bytes)
bNumInterfaces : 0x02 (2 Interfaces)
bConfigurationValue : 0x01 (Configuration 1)
iConfiguration : 0x03 (String Descriptor 3)
*!*ERROR String descriptor not found
bmAttributes : 0xA0
D7: Reserved, set 1 : 0x01
D6: Self Powered : 0x00 (no)
D5: Remote Wakeup : 0x01 (yes)
D4..0: Reserved, set 0 : 0x00
MaxPower : 0x82 (260 mA)
Data (HexDump) : 09 02 49 00 02 01 03 A0 82 09 04 00 00 02 0A 00 ..I.............
00 04 07 05 01 02 40 00 00 07 05 81 02 40 00 00 ......@......@..
09 04 01 00 01 02 01 FF 04 07 05 82 03 40 00 01 .............@..
05 24 00 10 01 05 24 06 00 01 05 24 01 00 01 04 .$....$....$....
24 03 00 06 24 07 05 48 03 $...$..H.

---------------- Interface Descriptor -----------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x04 (Interface Descriptor)
bInterfaceNumber : 0x00
bAlternateSetting : 0x00
bNumEndpoints : 0x02 (2 Endpoints)
bInterfaceClass : 0x0A (CDC-Data)
bInterfaceSubClass : 0x00
bInterfaceProtocol : 0x00
iInterface : 0x04 (String Descriptor 4)
*!*ERROR String descriptor not found
Data (HexDump) : 09 04 00 00 02 0A 00 00 04 .........

----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x01 (Direction=OUT EndpointID=1)
bmAttributes : 0x02 (TransferType=Bulk)
wMaxPacketSize : 0x0040 (64 bytes)
bInterval : 0x00 (ignored)
Data (HexDump) : 07 05 01 02 40 00 00 ....@..

----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x81 (Direction=IN EndpointID=1)
bmAttributes : 0x02 (TransferType=Bulk)
wMaxPacketSize : 0x0040 (64 bytes)
bInterval : 0x00 (ignored)
Data (HexDump) : 07 05 81 02 40 00 00 ....@..

---------------- Interface Descriptor -----------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x04 (Interface Descriptor)
bInterfaceNumber : 0x01
bAlternateSetting : 0x00
bNumEndpoints : 0x01 (1 Endpoint)
bInterfaceClass : 0x02 (Communications and CDC Control)
bInterfaceSubClass : 0x01 (Direct Line Control Model)
bInterfaceProtocol : 0xFF (Vendor-specific)
iInterface : 0x04 (String Descriptor 4)
*!*ERROR String descriptor not found
Data (HexDump) : 09 04 01 00 01 02 01 FF 04 .........

----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x82 (Direction=IN EndpointID=2)
bmAttributes : 0x03 (TransferType=Interrupt)
wMaxPacketSize : 0x0040 (64 bytes)
bInterval : 0x01 (1 ms)
Data (HexDump) : 07 05 82 03 40 00 01 ....@..

-------------- CDC Interface Descriptor ---------------
bFunctionLength : 0x05 (5 bytes)
bDescriptorType : 0x24 (Interface)
bDescriptorSubType : 0x00 (Header Functional Descriptor)
bcdCDC : 0x110 (CDC Version 1.10)
Data (HexDump) : 05 24 00 10 01 .$...

-------------- CDC Interface Descriptor ---------------
bFunctionLength : 0x05 (5 bytes)
bDescriptorType : 0x24 (Interface)
bDescriptorSubType : 0x06 (Union Functional Descriptor)
bControlInterface : 0x00
bSubordinateInterface[0] : 0x01
Data (HexDump) : 05 24 06 00 01 .$...

-------------- CDC Interface Descriptor ---------------
bFunctionLength : 0x05 (5 bytes)
bDescriptorType : 0x24 (Interface)
bDescriptorSubType : 0x01 (Call Management Functional Descriptor)
bmCapabilities : 0x00
D7..2 : 0x00 (Reserved)
D1 : 0x00 (sends/receives call management information only over the Communication Class interface)
D0 : 0x00 (does not handle call management itself)
bDataInterface : 0x01
Data (HexDump) : 05 24 01 00 01 .$...

-------------- CDC Interface Descriptor ---------------
bFunctionLength : 0x04 (4 bytes)
bDescriptorType : 0x24 (Interface)
bDescriptorSubType : 0x03 (Direct Line Management Functional Descriptor)
bmCapabilities : 0x00
D7..3 : 0x00 (Reserved)
D2 : 0x00 (not requires extra Pulse_Setup request during pulse dialing sequence to disengage holding circuit)
D1 : 0x00 (not supports the request combination of Set_Aux_Line_State, Ring_Aux_Jack, and notification Aux_Jack_Hook_State)
D0 : 0x00 (not supports the request combination of Pulse_Setup, Send_Pulse, and Set_Pulse_Time)
Data (HexDump) : 04 24 03 00 .$..

-------------- CDC Interface Descriptor ---------------
bFunctionLength : 0x06 (6 bytes)
bDescriptorType : 0x24 (Interface)
bDescriptorSubType : 0x07 (Country Selection Functional Descriptor)
iCountryCodeRelDate : 0x05 (String Descriptor 5)
*!*ERROR String descriptor not found
bSubordinateInterface[0] : 0x0048
Data (HexDump) : 06 24 07 05 48 03 .$..H.

-------------------- String Descriptors -------------------
none

.

No Stop and think a minute.

Did you try my suggestion in #4 or not

Why are you downloading the windows server?

Why are you calling your NAS a SAN, do you know what server device you are using?

Yes that seems to go further

Yes NAS not SAN ... (although it does support iSCSI which surprised me) sorry . So you can ignore the previous post -

onReset.$VENDOR_ID$.$PRODUCT_ID$=

works In theat I can use the device - but now I get

"request for the USB device descriptor failed.

message in Device Manager - and I cannot update the driver for the device.

.

OK its not going to work. Sounds like that modem needs some special command to work which virtualhere wont support

Thanks

I'd missed your messages as the forum does not update when I click on lastpost entries . I have to click on Support - relocate the message and then reopen it Ok ,
Refresh might work - but not too sure -

Anyway that's cleaar - thanks for the support - I'll see if I can find a more modern device and try again