SURPRISE UNBOUND from connection 4

Submitted by sven.luebke on #1

Hi Michael!

After resolving my other issue, I now have another issue with the shared USB device (updated logs starting at 28th of August):

2020-08-11 13:49:49 INFO :10.9.22.133 connected as connection 1
2020-08-11 13:50:03 INFO :Installing driver for class Vector-Hardware {D20399E0-47BD-4219-8C5B-A10B87CEB545}
2020-08-11 13:50:03 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2020-08-11 13:50:04 ERROR :There was an error downloading, HTTP response code said error (404)
2020-08-11 13:50:04 ERROR :Could not install driver for class Vector-Hardware
2020-08-11 13:50:04 ERROR :Error binding device 4 [1248:1210] to connection 1, BIND_ERROR
2020-08-11 15:02:34 INFO :Connection 1 successfully removed (reason:server shutdown)
2020-08-11 15:02:34 INFO :Connection 1 successfully removed (reason:timeout)
2020-08-11 15:02:35 INFO :Unmanaging device 2 [03f0:304a]
2020-08-11 15:02:35 INFO :Unmanaging device 3 [03f0:094a]
2020-08-11 15:02:35 INFO :Unmanaging device 4 [1248:1210]
2020-08-11 15:02:35 INFO :Unmanaging device 5 [064f:2af9]
2020-08-11 15:02:37 INFO :>>> Shutdown <<<
2020-08-28 13:21:00 INFO :>>> Starting VirtualHere USB Server v4.2.0 (Built: Jul 27 2020, 11:39:19)<<<
2020-08-28 13:21:00 INFO :Using configuration C:\Users\nb12962_11\Downloads\config.ini
2020-08-28 13:21:00 INFO :Server licensed to=unlicensed max_devices=1
2020-08-28 13:21:00 INFO :Server Driver not found, installing...
2020-08-28 13:21:06 ERROR :******** Please reboot your server to complete the installation! **********
2020-08-28 13:21:15 ERROR :Error starting device manager
2020-08-28 13:21:15 INFO :>>> Shutdown <<<
2020-08-28 13:37:10 INFO :>>> Starting VirtualHere USB Server v4.2.0 (Built: Jul 27 2020, 11:39:19)<<<
2020-08-28 13:37:10 INFO :Using configuration C:\Users\nb12962_11\Downloads\config.ini
2020-08-28 13:37:10 INFO :Server licensed to=unlicensed max_devices=1
2020-08-28 13:37:10 INFO :Server Driver up-to-date (1.0.1)
2020-08-28 13:37:30 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)
2020-08-28 13:37:31 INFO :Tickled device USB\VID_064F&PID_2AF9\000004642930 when getting prod/vend strings
2020-08-28 13:37:31 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:37:31 INFO :Found Low speed device [03f0:304a] "Chicony, HP Business Slim Keyboard" at address 2
2020-08-28 13:37:31 INFO :Found Low speed device [03f0:094a] "PixArt, HP USB Optical Mouse" at address 3
2020-08-28 13:37:31 INFO :Found Full speed device [064f:2af9] "WIBU-SYSTEMS AG, CodeMeter-Stick" at address 4
2020-08-28 13:37:37 ERROR :Registration returned an error
2020-08-28 13:38:21 INFO :Unmanaging device 1 [1248:1210]
2020-08-28 13:38:21 INFO :Unmanaging device 2 [03f0:304a]
2020-08-28 13:38:21 INFO :Unmanaging device 3 [03f0:094a]
2020-08-28 13:38:21 INFO :Unmanaging device 4 [064f:2af9]
2020-08-28 13:38:24 INFO :>>> Shutdown <<<
2020-08-28 13:38:30 INFO :>>> Starting VirtualHere USB Server v4.2.0 (Built: Jul 27 2020, 11:39:19)<<<
2020-08-28 13:38:30 INFO :Using configuration C:\Users\nb12962_11\Downloads\config.ini
2020-08-28 13:38:30 INFO :Server licensed to=unlicensed max_devices=1
2020-08-28 13:38:30 INFO :Server Driver up-to-date (1.0.1)
2020-08-28 13:38:41 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)
2020-08-28 13:38:41 INFO :Tickled device USB\VID_064F&PID_2AF9\000004642930 when getting prod/vend strings
2020-08-28 13:38:41 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:38:41 INFO :Found Low speed device [03f0:304a] "Chicony, HP Business Slim Keyboard" at address 2
2020-08-28 13:38:41 INFO :Found Low speed device [03f0:094a] "PixArt, HP USB Optical Mouse" at address 3
2020-08-28 13:38:41 INFO :Found Full speed device [064f:2af9] "WIBU-SYSTEMS AG, CodeMeter-Stick" at address 4
2020-08-28 13:41:03 INFO :10.9.22.133 connected as connection 1
2020-08-28 13:41:15 INFO :Unmanaging device 1 [1248:1210]
2020-08-28 13:41:15 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:41:15 INFO :Device 1 [1248:1210] BOUND to connection 1
2020-08-28 13:42:26 INFO :Device 1 [1248:1210] SURPRISE UNBOUND from connection 1
2020-08-28 13:42:26 INFO :Unmanaging device 1 [1248:1210]
2020-08-28 13:42:29 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:43:22 INFO :Unmanaging device 1 [1248:1210]
2020-08-28 13:43:26 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:49:42 INFO :Unmanaging device 1 [1248:1210]
2020-08-28 13:49:42 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:49:42 INFO :Device 1 [1248:1210] BOUND to connection 1
2020-08-28 13:50:49 INFO :Device 1 [1248:1210] SURPRISE UNBOUND from connection 1
2020-08-28 13:50:49 INFO :Unmanaging device 1 [1248:1210]
2020-08-28 13:50:53 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:51:44 INFO :Unmanaging device 1 [1248:1210]
2020-08-28 13:51:48 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:53:11 INFO :Connection 1 successfully removed (reason:timeout)
2020-08-28 13:53:33 INFO :10.9.20.27 connected as connection 4
2020-08-28 13:54:36 INFO :Unmanaging device 1 [1248:1210]
2020-08-28 13:54:37 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:54:37 INFO :Device 1 [1248:1210] BOUND to connection 4
2020-08-28 13:55:35 INFO :Device 1 [1248:1210] SURPRISE UNBOUND from connection 4
2020-08-28 13:55:35 INFO :Unmanaging device 1 [1248:1210]
2020-08-28 13:55:39 INFO :Found Super speed device [1248:1210] "Vector Informatik GmbH, Vector VN5640" at address 1
2020-08-28 13:55:42 INFO :Error starting redirect, The device is not connected. (0x0000048f)
2020-08-28 13:55:42 ERROR :Device redirection failed for USB\VID_1248&PID_1210/20
2020-08-28 13:55:42 ERROR :Error binding device 1 [1248:1210] to connection 4, BIND_ERROR
2020-08-28 13:55:47 INFO :Error starting redirect, The device is not connected. (0x0000048f)
2020-08-28 13:55:47 ERROR :Device redirection failed for USB\VID_1248&PID_1210/20
2020-08-28 13:55:47 ERROR :Error binding device 1 [1248:1210] to connection 4, BIND_ERROR
2020-08-28 13:55:52 INFO :Error starting redirect, The device is not connected. (0x0000048f)
2020-08-28 13:55:52 ERROR :Device redirection failed for USB\VID_1248&PID_1210/20
2020-08-28 13:55:52 ERROR :Error binding device 1 [1248:1210] to connection 4, BIND_ERROR
2020-08-28 13:55:57 INFO :Error starting redirect, The device is not connected. (0x0000048f)
2020-08-28 13:55:57 ERROR :Device redirection failed for USB\VID_1248&PID_1210/20
2020-08-28 13:55:57 ERROR :Error binding device 1 [1248:1210] to connection 4, BIND_ERROR
2020-08-28 13:56:02 INFO :Error starting redirect, The device is not connected. (0x0000048f)
2020-08-28 13:56:02 ERROR :Device redirection failed for USB\VID_1248&PID_1210/20
2020-08-28 13:56:02 ERROR :Error binding device 1 [1248:1210] to connection 4, BIND_ERROR
2020-08-28 13:56:07 INFO :Error starting redirect, The device is not connected. (0x0000048f)
2020-08-28 13:56:07 ERROR :Device redirection failed for USB\VID_1248&PID_1210/20
2020-08-28 13:56:07 ERROR :Error binding device 1 [1248:1210] to connection 4, BIND_ERROR

I guess there is no easy solution to it, right?

Thank you for your help!

BR,
Sven

Submitted by Michael on Fri, 2020/09/11 - 10:02

#2

OK if it says "SURPRISE UNBOUND" it means that the usb device has disconnected itself.

This is usually do to a USB RESET being sent that the device is no expecting. To work around this issue right click on the

Vector VN5640

device in the client and select custom event handler and paste in exactly this line and click ok

onReset.$VENDOR_ID$.$PRODUCT_ID$=

then try to use the device again. If it still doesnt work i would suggest trying a Linux based server instead as they have better compatibility.

Submitted by sven.luebke on Sat, 2020/09/12 - 01:08

#3

Hi Michael!

The first try wasn't successful (for some reason), but the second one. It's stable now since hours. You seem to have implemented visionary features (I meant the Custom Event Handler). Congratulations, excellent work! I will now try to convince my bosses to buy your software!

Thank you very much and best regards,
Sven