Windows 10 Drivers is not installed

Submitted by alexey on #1

Hi! I have troubles with VHClient 32.
When I started vhui32.exe every time system try to install drivers and I have error:
2021-02-23 12:40:35 INFO :No drivers found, they will be installed
2021-02-23 12:42:50 INFO :SetupDiEnumDeviceInterfaces failed
2021-02-23 12:42:51 INFO :SetupDiEnumDeviceInterfaces failed
2021-02-23 12:42:51 ERROR :Hub failed to open error, Дополнительные данные отсутствуют. (0x00000103)

I tried to use vhui32.exe -y, vhui32.exe -x and install manually but the problem is stay.

Submitted by alexey on Tue, 2021/02/23 - 20:53

#3

2021-02-23 12:51:09 INFO :VirtualHere Client 4.9.7 starting (Compiled: Jan 27 2020 22:51:00)
2021-02-23 12:51:09 INFO :Client OS is Windows 10 (build 10586)
2021-02-23 12:51:09 INFO :Using config at C:\Users\admoymelnyk\AppData\Roaming\vhui.ini
2021-02-23 12:51:09 INFO :IPC available at \.\pipe\vhclient
2021-02-23 12:51:26 INFO :No drivers found, they will be installed
2021-02-23 12:51:31 INFO :SetupDiEnumDeviceInterfaces failed
2021-02-23 12:51:32 INFO :SetupDiEnumDeviceInterfaces failed
2021-02-23 12:51:32 ERROR :Hub failed to open error, Дополнительные данные отсутствуют. (0x00000103)

Submitted by alexey on Tue, 2021/02/23 - 21:04

#5

2021-02-23 13:01:49 INFO :VirtualHere Client 5.1.5 starting (Compiled: Feb 5 2021 11:46:07)
2021-02-23 13:01:49 INFO :Client OS is Windows 10 (build 10586)
2021-02-23 13:01:49 INFO :Using config at C:\Users\admoymelnyk\AppData\Roaming\vhui.ini
2021-02-23 13:01:49 INFO :IPC available at \.\pipe\vhclient
2021-02-23 13:01:53 INFO :No drivers found, they will be installed
2021-02-23 13:01:58 INFO :SetupDiEnumDeviceInterfaces failed
2021-02-23 13:03:29 INFO :SetupDiEnumDeviceInterfaces failed
2021-02-23 13:03:29 ERROR :Hub failed to open error, Дополнительные данные отсутствуют. (0x00000103)

Submitted by Michael on Tue, 2021/02/23 - 21:06

#6

Open c:\windows\inf\setupapi.dev.log using notepad, are there any lines beginning with !!! related to vhusb?

Submitted by alexey on Tue, 2021/02/23 - 21:20

#7

2021-02-23 13:01:49 INFO :VirtualHere Client 5.1.5 starting (Compiled: Feb 5 2021 11:46:07)
2021-02-23 13:01:49 INFO :Client OS is Windows 10 (build 10586)
2021-02-23 13:01:49 INFO :Using config at C:\Users\admoymelnyk\AppData\Roaming\vhui.ini
2021-02-23 13:01:49 INFO :IPC available at \.\pipe\vhclient
2021-02-23 13:01:53 INFO :No drivers found, they will be installed
2021-02-23 13:01:58 INFO :SetupDiEnumDeviceInterfaces failed
2021-02-23 13:03:29 INFO :SetupDiEnumDeviceInterfaces failed
2021-02-23 13:03:29 ERROR :Hub failed to open error, Дополнительные данные отсутствуют. (0x00000103)

Submitted by Michael on Tue, 2021/02/23 - 21:36

#9

Seems you are using fabulatech stuff? You should uninstall that as it probably conflicts with virtualhere because i think they are using a filter which is not working with virtualhere

Submitted by Michael on Tue, 2021/02/23 - 22:17

#13

I think something is corrupted in your windows install.

Try 

DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow

Submitted by alexey on Tue, 2021/02/23 - 22:31

#14

Okey, when I did it, I will reboot system and try to reinstall drivers again

Submitted by alexey on Tue, 2021/02/23 - 22:49

#15

Unfortunately it didn't help

Submitted by Michael on Tue, 2021/02/23 - 22:58

#16

OK i think you need to reinstall windows. I dont think this is related to virtualhere i think something is wrong with your windows install

Submitted by Michael on Wed, 2021/02/24 - 10:46

#18

When you run vhui32.exe -x it will write the latest version of the driver installation program to a directory. I thought you already did that?

Submitted by alexey on Wed, 2021/02/24 - 17:13

#19

I think I found a solution to this problem. I tried to delete in regedit some trees, but it doesn`t work.
When I delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36fc9e60-c465-11cf-8056-444553540000} and reinstall drivers VHClient was start work

Submitted by Michael on Wed, 2021/02/24 - 18:38

#20

You should not have deleted that key. New USB devices that are plugged in probably wont install anymore