The license key did not arrive after the purchase in Android

Submitted by DS26 on #1

Hello!
Today I bought a license for a Virtual Hard USB Server 3 device (Virtual USB Server) on your TV via google Play

The money was debited from my bank card.
But the license was not unblocked.

When checking the license, an error is issued

This server is not licensed, some functions are not available.

Also, if I click "buy license", it will inform me that I already own this product.

If necessary, I can send screenshots of the payment.

My Android Account - petrovds26tvsony [at] gmail.com (petrovds26tvsony[at]gmail[dot]com)
My serial number (looked at the client computer) is an Android Hub,s/n=an04625e23081a8485,1 device

Submitted by Michael on Sat, 2021/11/20 - 09:12

#2

No license key that is sent if you purchase from the play store. It should just automatically be licensed after the purchase completes. I havent heard of that not happening. Anyway exit the virtualhere app and start the virtualhere app again and it should be ok. Let me know if it still doesnt work.

Edit: Actually i see one decline from yesterday. Do you have the last 5 digits of your order id? The order id starts with GPA (The playstore doesnt allow me to see email addresses associated with purchases via the Play Store)

Submitted by DS26 on Sat, 2021/11/20 - 16:44

#3

I left the program and deleted it, installing it again - nothing changes.

My order number: GPA.3328-3719-0449-58974

Submitted by Michael on Sat, 2021/11/20 - 17:02

#4

ok restart it again now and see if it's licensed ok

Submitted by DS26 on Sat, 2021/11/20 - 17:16

#5

It's working! Thanks.

But, yesterday, when the license problem started after the purchase, I requested a refund from google play.

And now I don't know how to cancel it. I wrote to tech support that everything is fine now, I hope no refund will be made.

If, after all, the money is returned, I hope that I will be able to make the purchase again without any problems.

Thanks again for the help

Submitted by SafariMonkey on Fri, 2021/12/03 - 20:02

#6

Hi,

I have the exact same problem as the above user, and I also tried both reinstalling and restarting. Is this something that fixes itself (e.g. a slow queue) or do you need to do something to fix it? This would be useful for future users who encounter this problem to know - I don't want to bug you if it'll fix itself.

My order number is GPA.3356-5879-9288-49231.

Submitted by Michael on Fri, 2021/12/03 - 20:28

#7

Sorry about that. It seems that the order was canceled then resubmitted (not sure why perhaps something when down in-between). Could you email me mail [at] virtualhere.com (mail[at]virtualhere[dot]com) and ill sort it out.

Submitted by Sceleratis on Sat, 2023/10/14 - 15:39

#8

Hello from the future. Just came to say I'm having the exact same issue as those above currently. I purchased the license but the server refuses to acknowledge that and when I hit buy again the Play Store popup just tells me I already own it.

 

Order #: GPA.3309-0633-0364-65792

Submitted by Michael on Sat, 2023/10/14 - 21:00

#9

Hi, yes looking at the logs now, i see that it did not arrive. Can you email me your serial number by right clicking USB Hubs->License...->Copy to clipboard and paste into an email to mail [at] virtualhere.com (mail[at]virtualhere[dot]com)

Submitted by Sceleratis on Sun, 2023/10/15 - 10:49

#10

Sent!

Submitted by Kingnoburi on Wed, 2024/12/11 - 01:30

#11

Same problem

Order # : GPA.3336-1727-4102-82769

Submitted by Michael on Wed, 2024/12/11 - 08:03

#12

There is no license sent when you buy through the play store because its handled by google. It should be automatic and just say Licensed thanks for purchasing in the app.