ShieldTV problems

Submitted by acioli on #1

<p>Hi,
</p>
<p>everything worked well until a few days ago (before the last Shield TV update). Now the client (Windows) seems to recognize the Android server but not the devices connected to a USB hub. it only see devices connected directly to USB ports. Note, however, that by configuring the Android TV server, devices are regularly viewed (if i show the list of devices, for example, to ignore them). I also tried to change hub USB but nothing.<br />
Can you help me?
</p>
<p>Thank you.</p>

Submitted by Michael on Thu, 2017/10/05 - 20:56

#2

There might be something in the android log, can you see if you can email me the log if possible . The log is accessible by clicking on the top right menu item and selecting System Messages. However im not sure if you can email from there somehow?

Submitted by Michael on Fri, 2017/10/06 - 19:30

#4

Thanks.

What i will also do over the weekend is upgrade my sheild tv to the latest firmware and see what i can find..will let you know

Submitted by acioli on Fri, 2017/10/06 - 19:43

#5

<p>Thank you Michael.<br />
Remember that this only happens with devices connected via a USB hub. Devices connected directly to the Shield USB ports work well.
</p>
<p>Andrea</p>

Submitted by Michael on Sat, 2017/10/07 - 13:38

#6

OK i couldnt reproduce the issue unfortunately. It seems to work ok for me.

1. I updated the Shield firmware to the latest
2. I plugged in this hub https://www.amazon.com/gp/product/B00E6GX4BG/ref=oh_aui_detailpage_o00_… into the usb port of the shield (didnt plug it into external power)
3. I plugged in my xbox one dongle into the hub and android had a popup that said "Allow Virtualhere to use the USB Device" and i selected OK
4. Then it appeared in the list in the virtualhere client under Android Hub
5. Then i selected USB and pressed the button on the side of the dongle to wake it up then it paired and worked ok via virtualhere.

Im wondering if you should Uninstall the App from the shield, maybe there is some permission popup you might have said no to instead of yes and thats blocking things. Can you go to the Shield Settings menu -> Apps ->VirtualHere USB Server -> Uninstall. then reboot the shield then install it again from the play store.

Submitted by acioli on Mon, 2017/10/09 - 19:53

#7

<p>Hi Michael,<br />
reinstallation did the trick!<br />
Thank You
</p>
<p>Andrea</p>