SBIG - Error Using This Device

Submitted by Kelaga on #1

Hi

I've recently installed VirtualHere and it is working ok for most of my devices with the exception on a SBIG camera.

The device is shown ok in the client as "USBI-CAM Engine", when I select use this device I get an error "There was a error using this device".

Below is the relevant log entry:
2016-12-13 16:03:55 INFO :Installing driver for class SBIGUSBDevices {E5E3F357-202B-40EA-8693-806E61F164B7}
2016-12-13 16:03:55 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2016-12-13 16:03:56 ERROR :There was an error downloading, HTTP response code said error (404)
2016-12-13 16:03:56 ERROR :Could not install driver for class SBIGUSBDevices
2016-12-13 16:03:56 ERROR :Error binding device 11 [0d97:0102] to connection 2, BIND_ERROR

I'm guessing it has something to do with the 404 error.

Your assistance is appreciated.

Thanks
Gary

Submitted by Michael on Tue, 2016/12/13 - 17:09

#2

Try again

Submitted by Kelaga on Tue, 2016/12/13 - 17:40

#3

Hi Michael
Thanks for your quick response. The driver file appears to have downloaded ok, however I get a new error as per log entry below:
2016-12-13 17:36:10 INFO :Found High speed device [05ca:1814] "CN06YWTK7248709F01EX, Laptop_Integrated_Webcam_3M" at address 1
2016-12-13 17:36:10 INFO :Found High speed device [0d97:0102] "SBIG, USBI-CAM Engine" at address 15
2016-12-13 17:36:10 INFO :Found Full speed device [413c:8187] "Dell Computer Corp, DW375 Bluetooth Module" at address 16
2016-12-13 17:36:10 INFO :Found Full speed device [0a5c:5800] "Broadcom Corp, 5880" at address 2
2016-12-13 17:36:18 INFO :172.16.137.102 connected
2016-12-13 17:36:50 ERROR :DiInstallDevice failed, The name is already in use as either a service name or a service display name. (0x00000436)
2016-12-13 17:36:50 ERROR :Error binding device 15 [0d97:0102] to connection 1, BIND_ERROR

Submitted by Kelaga on Tue, 2016/12/13 - 18:35

#4

I have done the following:
1. vhusbdwin64.exe -u
2. start regedt32
3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
4. Look for vhsd_* entries and delete them all
5. Restart
6. vhusbdwin64.exe
Now connecting from client ok, however the software is not connecting to the device.
I will investigate further and let you know when I need more assistance.
Thanks

Submitted by Michael on Tue, 2016/12/13 - 19:05

#5

Yes actually i found the problem, if you do vhusbdwin64.exe -u then try again it should download the new vhsd_sbigusbdevices.sys etc files which should work